Sheila Roberson
Manchester
Summary
To obtain a position with an organization that allows for growth based on my proven work ethic and medical office skills.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
HCA Healthcare- Centennial Heart
05.2025 - Current
- Administered patient care procedures, ensuring comfort and safety during examinations.
- Assisted healthcare providers with clinical tasks, enhancing workflow efficiency in a fast-paced environment.
- Coordinated patient scheduling and follow-up appointments, optimizing office operations and patient flow.
- Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations and standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in scheduling appointments and managing patient flow for optimal clinic efficiency.
- Administered patient care procedures, ensuring adherence to safety protocols and standards.
- Managed over 50 patient calls per day
Medical Assistant
LifePoint Health
01.2016 - Current
- Responsible for: patient care, vital signs check, injections, venipuncture, drug screening, electronic medical records, managing incoming phone calls, insurance approvals, referrals, scheduling, Performed EKGs, urinalysis testing, flu testing, covid testing, strep testing.
- Prepared examination rooms, maintaining cleanliness and organization for seamless operations.
- Trained new staff on office protocols and electronic health record systems to enhance team performance.
- Educated patients on healthcare procedures, promoting understanding and compliance with treatment plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Phlebotomist
Pathgroup
04.2021 - 10.2021
- Responsible for: Traveling to medical offices in Franklin, Coffee, and Warren Counties to draw patient blood and process results. (Continued PRN with LifePoint Health while working with Pathgroup.)
- Performed blood collection procedures, ensuring patient comfort and safety.
- Maintained accurate documentation of patient records and specimen labeling.
- Collaborated with healthcare teams to coordinate patient care and testing schedules.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Medical Assistant
Cowan Family Medicine
01.2012 - 01.2016
- Responsible for: patient care, vital signs check, injections, venipuncture, drug screening, electronic medical records, answering phones, insurance approvals, referrals, urinalysis, scheduling.
Education
Graduate - General Studies
Franklin County High School
Winchester, TennesseeGraduate - Medical Assistant
Tn College of Applied Technology
McMinnville, TennesseeSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical terminology
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Patient relations
- Patient management
- Prioritizing stat orders
- Monitoring patient progress
- Indirect patient care
- Case management
- Needs assessments
- Chronic disease management
- Insurance authorizations
Certification
- Certified Medical Assistant- AAMA 2011- present
- BLS Certification- 2025-2027
Timeline
Medical Assistant
HCA Healthcare- Centennial Heart
05.2025 - Current
Phlebotomist
Pathgroup
04.2021 - 10.2021
Medical Assistant
LifePoint Health
01.2016 - Current
Medical Assistant
Cowan Family Medicine
01.2012 - 01.2016
Graduate - General Studies
Franklin County High School
Graduate - Medical Assistant
Tn College of Applied Technology