SHEKITA AMBROSE
MEMPHIS
Summary
Dynamic professional with extensive experience in guest relations and team leadership, notably as a Front Desk Supervisor at Quality Inn. Proven track record in enhancing customer satisfaction through effective problem-solving and time management. Successfully trained staff, resulting in improved service quality and positive online reviews. Skilled in reservations management and fostering team collaboration.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
Quality Inn
03.2017 - 02.2025
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Store Manager
PAYLES SHOE SOURCE
06.2011 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Leasing Supervisor
HENDRICKS REALITY AND RENTALS
04.2005 - 05.2011
- Led a team of leasing agents to achieve high occupancy rates and maintain a low turnover percentage.
- Organized community events that fostered strong bonds among tenants and contributed to overall resident satisfaction.
- Streamlined leasing processes for increased efficiency through the implementation of new software systems.
- Worked closely with management on budgeting matters related to leasing operations including forecasts of revenue projections based on occupancy levels.
Education
Associate of Science - ASSOCIATE IN BUSINESS ADMIN
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
Memphis, TN05-2017
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Timeline
Front Desk Supervisor
Quality Inn
03.2017 - 02.2025
Store Manager
PAYLES SHOE SOURCE
06.2011 - 02.2017
Leasing Supervisor
HENDRICKS REALITY AND RENTALS
04.2005 - 05.2011
Associate of Science - ASSOCIATE IN BUSINESS ADMIN
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
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