Shelby Baylor
Martin
Summary
Dedicated professional with proven customer service excellence. Skilled in guest relations management, conflict resolution, and team collaboration. Committed to enhancing guest experiences and ensuring operational efficiency.
Overview
3
3
years of professional experience
Work History
Server/Shift Leader
Blakes At Southern Milling
Martin
09.2024 - Current
- Achieved promotion to shift leader within five to seven months of employment.
- Enhanced guest experience through service management and team coordination.
- Managed opening and closing procedures, ensuring accuracy in cash drawer and safe counts.
- Handled daily deposits to maintain accurate financial reporting.
Server/Bartender
Brownfield Riverside Resort
Dover
04.2024 - 01.2025
- Provided high-quality service during peak hours, increasing guest satisfaction and loyalty at the restaurant.
- Executed waitressing and bartending duties in busy lakeside restaurant, contributing to vibrant atmosphere during live music events.
- Managed check-in and check-out processes for cabin rentals, ensuring smooth operations.
Dishwasher/ Busser/ Waitress
Southernaire Riverside Resort
Stewart
06.2023 - 04.2024
- Executed dishwashing duties, ensuring cleanliness and supporting efficient kitchen operations.
- Bussed tables to maintain a clean environment and facilitate timely service.
- Delivered waitressing and hosting services, fostering a welcoming dining atmosphere.
- Achieved multiple promotions within one month, highlighting ability to adapt to new responsibilities.
Cashier/Inventory Stocker
Main Street Boutique
Erin
12.2022 - 07.2023
- Processed customer transactions with accuracy and efficiency.
- Managed cash drawer, ensuring proper balance throughout shifts.
- Operated point-of-sale system for processing payments and managing returns.
- Resolved customer inquiries and issues with professionalism and courtesy, ensuring customer satisfaction.
- Assisted customers in locating merchandise and providing product information to enhance shopping experience.
- Greeted customers and addressed questions regarding store products and services to facilitate informed purchases.
- Maintained cleanliness and organization of cash register and surrounding area.
- Stocked merchandise on sales floor, ensuring product availability for customers.
Education
Career Certificate - Medical Billing And Coding
Penn Foster
01-2027
High School Diploma -
Houston County Highschool
Erin, TN05-2023
Some College (No Degree) - Natural Resources Management
University Of Tennessee At Martin
Martin, TNSkills
- Guest service skills
- Customer service excellence
- Guest relations management
- Complaint resolution
- Food safety standards
- Cleaning and sanitation practices
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Problem-solving skills
- Conflict resolution
- Leadership qualities
- Software proficiency
Timeline
Server/Shift Leader
Blakes At Southern Milling
09.2024 - Current
Server/Bartender
Brownfield Riverside Resort
04.2024 - 01.2025
Dishwasher/ Busser/ Waitress
Southernaire Riverside Resort
06.2023 - 04.2024
Cashier/Inventory Stocker
Main Street Boutique
12.2022 - 07.2023
Career Certificate - Medical Billing And Coding
Penn Foster
High School Diploma -
Houston County Highschool
Some College (No Degree) - Natural Resources Management
University Of Tennessee At Martin