Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Engelhardt

Dyersburg

Summary

Versatile Office Manager and General Laborer at The Kiln Stick Company, with expertise in billing, payroll administration, and financial management, combined with hands-on experience in assembling complex machinery and supporting production line operations. A dependable, results-driven professional known for strong time management, adaptability, and a team-oriented approach in fast-paced environments. Committed to maintaining high standards of safety, efficiency, and operational excellence.

Overview

8
8
years of professional experience

Work History

Office Manager/General Laborer

The Kiln Stick Company
08.2018 - Current
  • Balanced administrative duties with on-the-floor involvement, demonstrating flexibility and commitment to supporting overall company operations.
  • Managed all aspects of accounts payable and receivable, ensuring timely processing of invoices, bill payments, and financial record-keeping.
  • Completed accurate and efficient invoicing for customers and vendors, maintaining consistent cash flow and financial accountability.
  • Handled customer communications via phone and email, addressing inquiries and maintaining strong client relationships.
  • Led the successful formation of a new LLC and registered a federal trademark, ensuring legal compliance and brand protection.
  • Opened and managed new business bank accounts and lines of credit, supporting company growth and operational expansion.
  • Maintained and organized all business documentation, including contracts, licenses, and internal records, for streamlined access.
  • Assisted with tax preparation and coordinated with external accountants to ensure accurate and timely filings.
  • Processed payroll, tracked employee hours and prepared and submitted payroll-related reports to accountants, supporting financial planning and year-end tax filings.
  • Provided hands-on support in production operations, including stacking lumber on an assembly line and preparing pallets for shipment as needed.
  • Assisted in the assembly of new machinery used in lumber processing and participated in testing and troubleshooting new equipment to ensure operational readiness and safety compliance prior to full-scale deployment

Sales Associate

The Chocolate Bunny
08.2017 - 08.2018
  • Collaborated with team members to ensure smooth daily operations and deliver an exceptional in-store retail experience.
  • Operated point-of-sale (POS) systems to process customer purchases, returns, and exchanges accurately and efficiently.
  • Maintained a clean, organized, and visually appealing sales floor.
  • Received, unpacked, and organized new merchandise shipments, including regular heavy lifting, verifying inventory accuracy and readiness for display.
  • Trained and onboarded new associates on customer service techniques and store policies.
  • Assisted customers with styling advice, size selection, and outfit coordination to enhance their shopping experience and boost sales.
  • Handled returns, refunds, and exchanges professionally, ensuring compliance with store policies while maintaining customer satisfaction.
  • Managed the store’s social media presence to promote new arrivals, in-store events, and seasonal promotions, increasing brand visibility.
  • Contributed to a positive work environment by supporting team morale and encouraging collaboration.

Education

Bachelor of Science - Forensic Science

Middle Tennessee State University
Murfreesboro, TN
05-2016

High School Diploma -

Obion County Central High School
Troy, TN
05-2011

Skills

  • Heavy lifting
  • Repetitive work
  • Problem-solving
  • Time management
  • Team collaboration
  • Employee training
  • Payroll and budgeting
  • Customer relations
  • Billing
  • Expense reporting

Timeline

Office Manager/General Laborer

The Kiln Stick Company
08.2018 - Current

Sales Associate

The Chocolate Bunny
08.2017 - 08.2018

Bachelor of Science - Forensic Science

Middle Tennessee State University

High School Diploma -

Obion County Central High School

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Shelby Engelhardt