Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Sumbler

Clarksville

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Anthem
06.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Care Representative

First Source
02.2019 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Stocking Associate

Macys
03.2018 - 04.2020
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.

Education

High School Diploma -

Wayne Academy
01-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Payment processing
  • Microsoft Excel
  • Microsoft outlook

Timeline

Customer Service Representative

Anthem
06.2022 - 09.2024

Customer Care Representative

First Source
02.2019 - 04.2022

Stocking Associate

Macys
03.2018 - 04.2020

High School Diploma -

Wayne Academy

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Terrance Sumbler