Shelby King
Lewisburg
Summary
Dedicated dispatcher recognized for strong call prioritization and data accuracy. Experienced in high-stress environments, contributing to efficient emergency response and effective collaboration with law enforcement and medical services.
Overview
4
4
years of professional experience
Work History
Dispatcher
Maury County Sheriff's Department
Columbia
12.2025 - Current
- Managed incoming emergency calls and dispatched units promptly.
- Monitored radio communications to maintain situational awareness.
- Coordinated with law enforcement officers for effective response strategies.
- Maintained accurate logs of incidents and dispatched personnel actions.
- Utilized computer-aided dispatch systems for real-time tracking and reporting.
- Communicated effectively with the public to gather critical information.
- Ensured compliance with departmental policies during all communications.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Emergency Medical Dispatcher
Maury Regional Hospital
Columbia
12.2024 - 12.2025
- Received emergency calls and gathered critical information from callers.
- Coordinated response efforts with emergency medical services and hospital staff.
- Utilized computer-aided dispatch systems for real-time tracking of units.
- Provided clear instructions to callers during medical emergencies.
- Maintained accurate logs of dispatched calls and outcomes for record-keeping.
- Communicated effectively with diverse populations during high-stress situations.
- Ensured compliance with local regulations and hospital policies in dispatch operations.
- Verified insurance coverage with hospitals prior to transferring patients when necessary.
- Coordinated communications between multiple agencies during large scale emergencies.
- Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
- Attended regular meetings with EMS supervisors to discuss performance issues or changes in protocol.
911 Dispatcher
Williamson County Emergency Communications
Franklin
12.2023 - 10.2025
- Coordinated response efforts with law enforcement and emergency services.
- Monitored radio traffic for incidents requiring immediate attention.
- Provided clear instructions to callers during emergency situations.
- Assisted in training new dispatchers on protocols and procedures.
- Collaborated with team members to ensure efficient incident management.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Assisted departments with special requests for assistance and BOLOs.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
Receptionist
AV Guys
Lewisburg
03.2022 - 12.2023
- Scheduled appointments and maintained the office calendar efficiently.
- Managed incoming calls, directing them to appropriate team members.
- Processed incoming mail and distributed it to the relevant departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Education
Criminal Justice -
Southern New Hampshire University
Hooksett, NH05-2022
Skills
- Computer-aided dispatch
- Emergency response coordination
- Call prioritization
- Clear communication
- Data entry accuracy
- Public interaction
- Attention to detail
- Critical thinker
- Updating logs
Accomplishments
Crisis Intervention
Timeline
Dispatcher
Maury County Sheriff's Department
12.2025 - Current
Emergency Medical Dispatcher
Maury Regional Hospital
12.2024 - 12.2025
911 Dispatcher
Williamson County Emergency Communications
12.2023 - 10.2025
Receptionist
AV Guys
03.2022 - 12.2023
Criminal Justice -
Southern New Hampshire University