Shelby Matlock
Bartlett
Summary
Detail-oriented and versatile professional with a strong background in the medical field, office administration, and bookkeeping. Proven ability to manage clinical documentation using medical terminology and EMR systems, coordinate daily office operations, and maintain accurate financial records. Adept at multitasking in fast-paced environments, with superb organizational and problem-solving skills. Committed to supporting operations with a focus on accuracy, confidentiality, and customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator
Precision Moving & Transport
Memphis
08.2023 - Current
- Coordinated schedules and appointments for staff and client meetings.
- Managed office supplies and inventory for Precision Moving & Transport operations.
- Supported bookkeeping by tracking expenses and organizing financial documents.
- Organized and maintained filing systems, including electronic databases and records.
- Managed accounts payable and receivable processes for efficient financial operations.
Inside Sales Consultant
Ideal Image Medical Spa
Remote
07.2021 - 09.2023
- Conducted consultations to understand client needs and recommend services.
- Utilized CRM software to track client interactions and sales activities effectively.
- Analyzed customer needs and identified solutions to meet their requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Engaged customers to understand needs and recommend suitable products.
EMT-A
Methodist Le Bonheur Hospital
Memphis
01.2012 - 01.2014
- Responded promptly to emergency calls and assessed patient conditions.
- Accurately utilized medical terminology to document patient information and update EMRs in compliance with clinical, administrative, and HIPAA standards.
- Maintained and inspected emergency equipment for operational readiness.
- Documented patient information accurately for medical records and reporting.
- Assessed the nature and extent of illness or injury to establish proper treatment plan.
Education
CPC - Certified Professional Coder
AAPC
08-2025
EMT-A - Emergency Medicine
Southwest Tennessee Community College
Memphis, TN08-2011
Skills
- Medical billing and coding procedures
- Analytical thinking and problem solving
- ICD-10-CM, CPT, and HCPCS
- CRM software
- Microsoft Office Suite
- EMR – Epic and Allscripts
- Anatomy and physiology
- A/P and A/R
- Bookkeeping software
- Data inputting
- Quickbooks
Certification
- Certified Professional Coder, 2025
- Emergency Medical Technician -Advanced, 2011
Timeline
Office Administrator
Precision Moving & Transport
08.2023 - Current
Inside Sales Consultant
Ideal Image Medical Spa
07.2021 - 09.2023
EMT-A
Methodist Le Bonheur Hospital
01.2012 - 01.2014
CPC - Certified Professional Coder
AAPC
EMT-A - Emergency Medicine
Southwest Tennessee Community College