Music industry professional with over 5 years of experience. Proficient in a variety of different facets of the industry, with a focus on music publishing and artist management. Enjoys a fast paced, creative environment, and thrives in a collaborative space. Demonstrates strong and effective communication skills, team leadership, as well as a detail oriented and organized approach to all tasks.
Overview
9
9
years of professional experience
Work History
Manager, Creative Operations and Client Relations
Round Hill Music
Nashville, TN
02.2025 - Current
Led cross-functional teams to enhance operational efficiency and streamline processes.
Spearheaded a comprehensive data cleanup project, spanning the entire catalog and over two decades of data and contracts.
Fielded client inquiries regarding copyright registrations, royalties, and synchronization income.
Drafted agreements for new administration and representation clients, then continued the conversation through negotiations all the way through execution.
Managed a variety of internal timelines, as well as option timelines, minimum delivery timelines, and advance schedules
Associate
Global Client Services, Downtown Music Publishing
Nashville
09.2022 - 01.2025
Fields inquiries for Downtown Publishing Clients, including copyright audits, royalties, new song deliveries and sync questions in a thorough and timely manner to ensure the proper registration and administration of copyrights
Serves as the liaison between Downtown clients and the internal teams, maintaining strong lines of communication and creating rapport with clients to ensure all workflows are smooth and efficient
Spearheads the transition of Downtown's royalty databases, maintains contact information, and ensures clients adjust smoothly to the new platform, facilitating on-time and accurate payments for publishing clients.
Maintains existing databases, including but not limited to Salesforce, Airtables, and Curve, to manage cross departmental workflows and ensure the efficient and timely completion of projects.
Owner and Founder
Major Tom Entertainment
Nashville
07.2021 - 12.2024
Formulates and strategizes successful marketing campaigns for independent artists in Nashville across multiple social media platforms (TikTok, Instagram, Facebook, and Youtube Shorts to name a few) in order to grow their audiences over 500% in just under 2 weeks and gain exposure for their new music
Manages multiple campaigns at one time, ensuring all deadlines are met and all expectations are exceeded
Assists with website creation, development of a brand, and rollout of new strategies for developing independent musicians, giving them the basis from which to grow an artist brand
Works to reinforce the parasocial relationships between the artists and their audience/target demographic via a variety of social media tactics, allowing for the strengthening of engagement and increase in followers
Provides monthly reports demonstrating the growth of priority KPIs, providing guidance and support for the artist clients
Social Media Marketing Manager
Swamp Records
Gainesville, FL
08.2016 - 05.2018
Developed album release marketing strategies for Swamp Records band, Flatland
Provided a snapshot into monthly KPIs to the band team to help inform and adjust our strategies for future campaigns
Created campaigns between release cycles to maintain audience engagement
Education
Master of Arts - Music Business
New York University
New York City
05.2021
Bachelors Degree - Telecommunications, Minor in Business
University of Florida
Gainesville, FL
05.2019
Timeline
Manager, Creative Operations and Client Relations
Round Hill Music
02.2025 - Current
Associate
Global Client Services, Downtown Music Publishing
09.2022 - 01.2025
Owner and Founder
Major Tom Entertainment
07.2021 - 12.2024
Social Media Marketing Manager
Swamp Records
08.2016 - 05.2018
Bachelors Degree - Telecommunications, Minor in Business
University of Florida
Master of Arts - Music Business
New York University
PROFESSIONAL ORGANIZATIONS
Society of Leaders In Development (SOLID) Member JAN 2024 - MAR 2025
Women in Music Business Association JAN 2023 - PRESENT
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Team Manager – Client Relations and Production Operations at Giesecke & Devrient MS India Private LimitedTeam Manager – Client Relations and Production Operations at Giesecke & Devrient MS India Private Limited