Shelby Smith
Nashville
Summary
Working is something that must be done in order to maintain a healthy way of life. It is important to make work a priority as all other important factors life brings. To keep life in order, try to live by the famous saying "Fail to plan, Plan to fail."
Overview
10
10
years of professional experience
Work History
Senior Intake Specialist
SpecialtyCare
Brentwood, TN
06.2019 - Current
- Verify patient insurance eligibility
- Outbound calls to facilities, patient accounts, and other amenities to ensure demographic and insurances are accurate
- Required to maintain weekly goals of 275 or more encounters
- Confirm all self-pay, MVA, and Workers Comp claims
- Maintain Florida's region as primary but assists in all other regions
- Outlook email, Medlink reports, Daily Missing and Unknown reports must be entered
- Patient adjustment statements
- Input daily missing/unknown reports
Scheduling Coordinator
Alana Healthcare
05.2017 - 06.2019
- Met deadlines while maintaining high-quality deliverables
- Schedule appointments for patients to have RTS come to their homes
- Create clinicians schedule
- Maintain daily schedules, cancellations, and re-schedules
- Create binders for new RTS
- Created detailed calendars for staff members to support deadline management
- Organized spaces, materials and catering support for internal and client-focused meetings
Dispacther
AAA Auto Club South
03.2014 - 05.2017
- Notified dispatchers and clients of arrival times, delivery problems, and potential delays
- Inbound calls from technicians and customers
- Set up new accounts
- Communicate with technicians to help locate members and deescalate problems
- Call receiving, dispatch trucks out to customer locations.
- Maintained updated and detailed records of calls in physical and electronic database
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis
- Improved response times by efficiently prioritizing and dispatching emergency calls
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Education
Bachelor of Arts - Psychology
Trevecca Nazarene University
Nashville, TN05.2021
Skills
- Teamwork and Collaboration
- Maintaining Client Records
- Intake Assessment
- Clerical Support
- Organizational Skills
- Adaptability
- Effective Communication
- Conflict Resolution
- Attention to Detail
- Computer Proficiency
Timeline
Senior Intake Specialist
SpecialtyCare
06.2019 - Current
Scheduling Coordinator
Alana Healthcare
05.2017 - 06.2019
Dispacther
AAA Auto Club South
03.2014 - 05.2017
Bachelor of Arts - Psychology
Trevecca Nazarene University
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