Shelby Sulpazo
Bristol
Summary
I am currently the Leave Specialist at East Tennessee State University. I have a strong background in managing employee leave programs, including FMLA, and disability leaves. In my current role, I maintain a strong understanding of employment laws and regulations related to leave and absences. I communicate with departments and employees to ensure smooth communication and compliance with company policies.
I understand FMLA, and that it can be a difficult thing for employees and employers to navigate. I pride myself on treating each employee with empathy and kindness, and I enjoy explaining all the ins and outs of leave.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leave Specialist
East Tennessee State University
Johnson City
11.2024 - Current
- Manage employee leave requests, and maintain accurate records.
- Review documentation to ensure compliance with company policies.
- Coordinate with employees and supervisors to address employee concerns regarding leave.
- Provide guidance on leave policies and procedures to staff.
- Communicate effectively with employees regarding their leave status and options.
- Collaborate with payroll to ensure accurate processing of leave-related pay adjustments.
- Provide guidance to employees on the Family Medical Leave Act regulations, company policies, and procedures related to leaves of absence.
- Process employee leave requests accurately, and in a timely manner. Ensure that the FMLA paperwork is completed before the deadline.
- Advise managers on how best to handle complex cases involving extended leaves of absence.
- Send out letters notifying employees of their rights under the FMLA.
- Respond promptly to inquiries from employees about their leave balances, and other leave entitlements.
- Maintain up-to-date knowledge of applicable labor laws and DOL regulations related to leaves of absence.
- Assist management in developing strategies for managing intermittent FMLA leaves.
- Coordinate with the Payroll department to ensure accurate tracking of employee paid or unpaid leave hours.
- Develop detailed documentation regarding employee leave status changes, including start dates, end dates, and return-to-work dates.
- Prepare or maintain employment records using human resources management system software.
- Interpret and explain human resources policies, procedures, or regulations.
- Meet with employees to explain their rights under the FMLA.
Senior Human Resources Assistant
East Tennessee State University
09.2024 - Current
- Answer and redirect incoming phone calls for the HR office.
- Answer incoming emails.
- Create a welcoming environment, and greet those who come to the office.
- Ensure paperwork is complete, and submitted in a timely manner.
- Upload documents to employees' files using Banner.
- Complete hiring documents in Dynamic Forms.
- Search hiring proposals using eJobs and eContracts to ensure that employees have signed their contracts.
- Uploaded the required hiring documents to eJobs.
- Completed verbal and written verifications of employment
Human Resources Expert
Target
09.2021 - 09.2024
- Creating the schedule for the store and ensuring that it is submitted on time using Kronos.
- Sorting through applications and sourcing the candidates who are best suited for the hiring needs.
- Scheduling interviews for potential candidates.
- Leading orientations for new team members in the store.
- During these orientations, I maintained I-9 compliance and ensured that all the information was in the system to complete the onboarding process.
- Maintained green metrics with a 100% I-9 compliance score.
- Pulled daily reports and ensured that all payroll is correct and submitted on time.
- Pulled compliance reporting and ensured that team members are abiding by the Tennessee State Labor Laws.
- Helping employees navigate the leave process using Leave Pro, ensuring that they have submitted the required paperwork.
- Completed team member terminations as needed, and ensured that they are in the system on time.
- Consistently stayed informed on all of Target's policies, and kept my team informed of any changes.
- Trained in the cash office, handling the money in the store to complete the deposit.
- Planned Diversity and Inclusion events monthly.
- Maintaining the office space and break room to ensure cleanliness for the team.
- I made an effort to get to know each and every one of my team members, and create a safe space where they feel comfortable coming to me with any problems they may encounter.
Day Camp Counselor
Treasure Quest Day Camp
05.2017 - 08.2020
- Created a fun and interactive environment planning activities that both entertained and stimulated campers
- Successfully used conflict resolution skills to address problems between campers and prevent escalation
- Collaborated with four other leaders to maintain a safe and fun environment for campers from ages 5-12
Daycare Teacher
Tennessee Avenue Child Care Center
11.2014 - 08.2020
- Effectively interacted with infants and educated toddlers working towards specific milestones
- Created a safe and nurturing childcare environment for children ranging from 3 months to 4 years old
- Clearly communicated and coordinated with parents to understand each child's specific needs and desires
Front Desk Agent
Kingsport Aquatic Center
04.2017 - 08.2018
- Actively stayed informed about prices, facility features, events, pool schedules, and rentals
- Meticulously handled eTrak system transactions to ensure seamless and accurate cash flow
- Anticipated costumer needs and provided them with high quality service to ensure costumer satisfaction
Education
Bachelor of Science - Human Resource Management
University of Tennessee
Knoxville, TN12.2021
Associate of Applied Science - Business Administration
Northeast State Community College
Blountville, TN05.2018
Skills
- Leave management
- FMLA compliance
- Recordkeeping practices
- Policy interpretation
- Conflict resolution
- Office Management
- Talent Acquisition
- Conflict Management
- Payroll
- Benefits Administration
- Recruiting
- Microsoft Office
- Organizational skills
- Time management
- Customer service
- Payroll coordination
- Human resources software
- Labor law knowledge
- Effective communication
Certification
Microsoft Office Specialist, 11/01/19, 12/31/34
Timeline
Leave Specialist
East Tennessee State University
11.2024 - Current
Senior Human Resources Assistant
East Tennessee State University
09.2024 - Current
Human Resources Expert
Target
09.2021 - 09.2024
Day Camp Counselor
Treasure Quest Day Camp
05.2017 - 08.2020
Front Desk Agent
Kingsport Aquatic Center
04.2017 - 08.2018
Daycare Teacher
Tennessee Avenue Child Care Center
11.2014 - 08.2020
Bachelor of Science - Human Resource Management
University of Tennessee
Associate of Applied Science - Business Administration
Northeast State Community College