Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Wallace

Gadsden

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Banker II

Regions Bank
08.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Reconciled customer accounts and balanced daily transactions.

Assistant Manager

Dyer Foods
08.2020 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Night Manager

Dyer Foods
05.2017 - 01.2020
  • Prepared materials for following shift.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.

Cashier

Dyer Foods
08.2015 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate of Applied Science - General Studies

Jackson State Community College
05-2019

High School Diploma -

Crockett County High School
Alamo, TN
05-2017

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Creative thinking
  • Banking
  • Resourcefulness
  • Employee motivation
  • Critical thinking
  • Excellent communication
  • Teamwork and collaboration
  • Decision-making
  • Time management
  • Active listening
  • Written communication
  • Attention to detail
  • Multitasking
  • Customer service
  • Conflict resolution

Certification

  • Certified Notary Public

Timeline

Relationship Banker II

Regions Bank
08.2023 - Current

Assistant Manager

Dyer Foods
08.2020 - 08.2023

Night Manager

Dyer Foods
05.2017 - 01.2020

Cashier

Dyer Foods
08.2015 - 05.2017

Associate of Applied Science - General Studies

Jackson State Community College

High School Diploma -

Crockett County High School

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Shelby Wallace