Shelby Whitlock
Arlington
Summary
Proven leader in the hospitality sector, excelling in shift management and customer service with a track record at Waffle House. Mastered multitasking and time management, significantly enhancing service quality and operational efficiency. Demonstrates a positive attitude and commitment to excellence, ensuring top-tier guest experiences and team collaboration. Ensure that guests are satisfied with their knowledge and that staff is supplied with the proper inventory to be efficient, and to help the staff stay on task. Daily use of customer service skills and providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Relief Manager
Waffle House
03.2021 - Current
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Implemented efficient inventory management
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Training new staff members and demonstrating the processes to help the store be efficient.
- Help maintain store conditions, which include cleaning and upholding health standards.
- Implemented efficient inventory management strategies for optimal inventory levels and minimized waste.
- Services also included serving customers, offer exceptional customer care, and cooking.
Server
Longhorn Steakhouse
02.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Southwest Tennessee Community College
Memphis, TNBBA - Accounting
Freed-Hardeman University
Henderson, TN05-2026
Arlington High School
Arlington, TN05-2022
Skills
- Payment processing
- Shift management
- Quality service
- Hospitality and accommodation
- Teamwork
- Customer service
- Positive attitude
- Multitasking
- Time management
Timeline
Server
Longhorn Steakhouse
02.2022 - 04.2023
Relief Manager
Waffle House
03.2021 - Current
Southwest Tennessee Community College
BBA - Accounting
Freed-Hardeman University
Arlington High School
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