Shelby Withrow
Decatur
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Bradley Medical Center
2305 Chambliss Ave Cleveland TN 37311
04.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Transporting patients to new rooms throughout the hospital
- Being the ER unit clerk, receiving calls through a CB radio from Emergency Medical Vehicles. Setting up transportation for patients to go to other medical facilities or back to their living facility.
- Checking patients in through the main entrance of the ER (checking vitals, putting them in the systems)
- Phlebotomy
- doing EKG's on patients
- doing 1:1 sitting with behavioral patients
Medical Assistant
Erlanger Express Care
Holiday Inn Expressway, Cleveland TN
10.2021 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- phlebotomy
- EKG's
- assisting physicians in minor procedures
- employment physicals and drug screens including school physicals
- checking patients in at the front desk, verifying insurances, sending out referrals to other facilities
- checking vitals on patients
- triaging patients, putting in any labs that would be necessary while following employment protocols
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistantq
AFC Urgent Care
Hixson TN
07.2020 - 10.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Medical Assisting
Cleveland State Community College
Cleveland TN 05-2020
High School Diploma -
Polk County High School
Benton, TN05-2012
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Specimen collection
- Phlebotomy techniques
- Patient positioning
- Professional bedside manner
- Medical equipment operation
- IV insertion
- Compassionate care
- Vitals documentation
- Restocking supplies
- Patient hygiene management
- HIPAA compliance
- Certified in CPR/AED
- Vital signs
- Recording vital signs
- Calm under stress
- CPR/AED
Certification
- CPCT/A - Patient Care Technician/Assistant
- Certified Medical Assistant
Timeline
Patient Care Technician
Bradley Medical Center
04.2024 - Current
Medical Assistant
Erlanger Express Care
10.2021 - 02.2024
Medical Assistantq
AFC Urgent Care
07.2020 - 10.2021
Medical Assisting
Cleveland State Community College
High School Diploma -
Polk County High School