Shelley Hand
Memphis,TN
Summary
Servant-leader and strategic training executive with over a decade of experience in higher education, educator preparation, and workforce development. Recognized for fostering high-performing, cross-functional teams across diverse regions through a people-first leadership approach grounded in collaboration, empowerment, and continuous improvement. Demonstrated success in overseeing regional training operations, managing multi-million-dollar budgets, and aligning programs with accreditation standards. Deeply committed to building partnerships and client-centric strategies that drive operational excellence, program growth, and lasting impact. Proven ability to lead across cultures, support revenue generation, and deliver measurable outcomes through data-informed decisions, compliance oversight, and strong cross-departmental collaboration.
Overview
11
11
years of professional experience
Work History
Vice President of Education & Training
Stafford Consulting Company, Inc.
12.2018 - Current
- Develop and manage training division proposals, supporting business development and operational scalability, which generated over $5M in consecutive-year revenues within the first five years of the program.
- Direct training programs with full P&L responsibility, optimizing resource allocation and ensuring compliance across multiple projects, resulting in a 10% cost reduction and a 95% compliance rate for 4 years running.
- Manage and develop 100+ remote global instructional staff—including SMEs and support teams—to drive compliance with quality standards and consistently achieve 4.5+/5.0 course evaluation scores over five years.
- Optimized training program operations by implementing strategic SOPs that ensured 100% compliance with IACET and DAU accreditation standards, reduced administrative costs by 15%, and consistently achieved 95%+ client satisfaction ratings.
- Oversaw creation and audit of over 3,000 learning experiences in 5 years with zero cancellations.
- Consistently manage 2+ large-scale curriculum development projects annually from initiation to completion for six consecutive years.
- Led organization through initial successful IACET accreditation process (2024).
- Advanced Veteran advocacy initiatives by developing an internal instructor mentoring program, resulting in 90% of instructional staff being veterans.
- Streamlined credentialing and candidate support systems, leading to a 90% or more increase in candidate satisfaction and a 95% boost in program completion rates among government workforce participants and clients.
- Led high-performing, cross-functional teams across the Americas, fostering a culture of collaboration and continuous improvement; partnered with Sales and Marketing to align training services with client needs and business goals—contributing to a 25% increase in client satisfaction and a 10% boost in training-related revenue.
- Was promoted to Vice President from Director's role after 2 years due to continued revenue growth.
Assistant Coordinator of Clinical Practice
University of Memphis
05.2014 - 12.2018
- Directed clinical teaching placements for over 500 undergraduate and graduate candidates per semester across P-12 settings.
- Advised candidates and faculty on field experiences, licensure pathways, university policies, and career opportunities.
- Managed compliance and documentation processes to support licensure and accreditation reporting.
- Supervised university supervisors, GAs, and support staff, leading professional development and accountability initiatives.
- Developed systems for field data collection and feedback analysis to inform program improvement.
- Led communications with external partners and agencies, including MOUs and district collaborations.
- Oversaw large-scale event coordination, workshops, and academic orientations for candidates.
- Contributed to strategic planning committees aligned with the university’s College of Education mission.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Freshman Seminar Instructor
University of Memphis
09.2018 - 12.2018
- Developed and facilitated 15 sessions for 50 first-year education students to assist their transition to a four-year institution and enter the Teacher Education Career Path.
- Built strong rapport with students through class discussions and academic advisement.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Designed and implemented various educational activities and programs to meet the particular needs of Teacher Education students.
Education
Graduate Certificate - TESOL
University of Memphis
Memphis, TN12.2016
M.A. - Teaching
Christian Brothers University
Memphis, TN05.2010
B.A. - Spanish
University of Memphis
Memphis, TN05.2005
Skills
- Strategic Oversight of Training Operations
- P&L and Resource Management
- Global/Regional Leadership of Diverse Teams
- Experienced in LMS
- Tech Savvy/Fast Learner of New Systems
- Effective Relationship Building
- Excellent Global Customer Service Skills
- Cross-Functional Teams Management
- Goal-Driven Focus
- Solutions-Oriented Mindset
Certifications and Professional Memberships
- Project Management Professional (PMP), In Progress, 2025
- Certified Professional in Talent Development (CPTD), In Progress, 2025
- Strategic Planning Workshop, Training Industry, 2025
- Association of Talent Development, Member, 2025-26
- Project Management Institute, Member, 2025-26
- A.I. in Continuing Education & Training Advocate, IACET, 2024
- International Accreditors of Continuing Education & Training, IACET, Member, 2022-Current
- Trainer-the-Trainer, The Bob Pike Group, 2020
Technology Proficiencies
- PC and Mac Proficient
- LMS platforms (Canvas, Blackboard)
- Google Workspace
- Microsoft 365
- Adobe Suite
- Familiarity with PM Tools like Monday.com
- Proficiency with Social Media
- ChatGPT & AI Tools
- Accessibility/ADA Compliance Tools
- ADP and HR Tools
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Vice President of Education & Training
Stafford Consulting Company, Inc.
12.2018 - Current
Freshman Seminar Instructor
University of Memphis
09.2018 - 12.2018
Assistant Coordinator of Clinical Practice
University of Memphis
05.2014 - 12.2018
Graduate Certificate - TESOL
University of Memphis
M.A. - Teaching
Christian Brothers University
B.A. - Spanish
University of Memphis
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