Shelly Flowers
Cleveland
Summary
Adept at fostering client relationships and enhancing customer satisfaction, demonstrated during tenure at Dales Heating And Air. Skilled in telephone communication and accurate recordkeeping, my proactive approach resolved complaints, boosting loyalty. Achieved efficient service delivery by leveraging strong notetaking and advocacy skills, ensuring a positive impact on business outcomes. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
24
24
years of professional experience
Work History
Service Coordinator
Dales Heating And Air
10.2020 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Dispatching Service Technicians and scheduling service calls and repair calls.
- Registering HVAC units and processing warranties.
- Order parts
Customer Service Representative
Davis Heating And Air
09.2011 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Dispatched and scheduled service technicians for repairs, service and maintenance.
- Registered installed HVAC units and processed warranties on those units.
Member Service Representative
OMC Credit Union
08.2008 - 04.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted Members with new opening accounts and closing accounts.
- Depositing money and making withdrawals.
- Making payments to loans, transferring funds and assisting with online issues.
Tanning Consultant and Sales
Fusion Tanning Studio
03.2005 - 08.2008
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Owner and Operator
Wildwater Steakhouse
01.2000 - 11.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed kitchen and service Staff.
- Ordered supplies to maintain restaurant operations - food, drink, serving utensils, etc,,,
Education
High School Diploma -
Charleston High School
Charleston05.1990
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
Timeline
Service Coordinator
Dales Heating And Air
10.2020 - Current
Customer Service Representative
Davis Heating And Air
09.2011 - 10.2020
Member Service Representative
OMC Credit Union
08.2008 - 04.2011
Tanning Consultant and Sales
Fusion Tanning Studio
03.2005 - 08.2008
Owner and Operator
Wildwater Steakhouse
01.2000 - 11.2006
High School Diploma -
Charleston High School
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