Shelly Renea Stephenson
Elizabethton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Floral Designer
Food City
06.2024 - 10.2024
- Designed custom floral arrangements for various occasions, including everyday celebrations, weddings, and sympathy pieces.
- Guided customers in selecting appropriate flowers and accessories to meet their needs and preferences.
- Delivered exceptional customer service with attention to detail and artistic presentation, creating memorable experiences for clients.
Administrative Assistant / Rental Consultant
A & L RV Sales and Rentals
06.2017 - 09.2018
- Managed day-to-day administrative operations and front desk responsibilities.
- Solely handled RV rental division, coordinating rentals for both short-term getaways and long-distance travel.
- Provided exceptional client support and ensured smooth rental processing from booking to return.
Business Development Coordinator / Warranty Administrator / GM Recall Specialist
Chaparral Buick GMC
07.2014 - 04.2017
- Built and nurtured customer relationships to support dealership growth.
- Maintained accurate and timely warranty submissions, ensuring compliance with GM protocols for reimbursement.
- Managed GM recall campaigns from notification through resolution.
- Earned certifications in warranty administration, guest relations, and product safety via GM Center of Learning.
Education
Administrative Assistant - courses
Bristol College
Registered Dental Assistant (RDA) - Licensed
Floral Design Certification - Floral Arrangements, Wedding Design, Sympathy Design, Floral Shop Management
Houston School of Flowers
General Motors Center of Learning Certifications - Warranty Administration
Skills
- Floral Design & Arrangement
- Administrative Support
- Business Development
- Client Relationship Management
- RV Rentals & Coordination
- Marketing Support
- Leadership & Communication
Timeline
Floral Designer
Food City
06.2024 - 10.2024
Administrative Assistant / Rental Consultant
A & L RV Sales and Rentals
06.2017 - 09.2018
Business Development Coordinator / Warranty Administrator / GM Recall Specialist
Chaparral Buick GMC
07.2014 - 04.2017
Registered Dental Assistant (RDA) - Licensed
Floral Design Certification - Floral Arrangements, Wedding Design, Sympathy Design, Floral Shop Management
Houston School of Flowers
General Motors Center of Learning Certifications - Warranty Administration
Administrative Assistant - courses
Bristol College
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