Shemeka Harper
Memphis
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Organizer
Angelic Cleaning Space
Memphis
02.2019 - Current
- Specializes in meticulous tedious cleaning and organizing spaces in homes and businesses for multifunctional use or for utilizing a space to strategically organize the area or space for maximum functionality using various organizational systems and strategies.
- Primarily responsible for coordinating with clients and learning their preferences, traveling to different places, determining areas of improvement, and implementing corrective measures.
- There are also instances where I must purchase new organizational devices and other fixtures; therefore, it is essential to adhere to the client's budget
- Analyzed data from past events to identify areas for improvement.
- Created and managed filing systems for easy access to records and documents.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
- Maintained inventory of office supplies and ordered new materials as needed.
- Identified areas of improvement in existing organizational structures.
- Developed and implemented organizational systems to streamline workflow processes.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Trained family members to provide hygienic bedside care.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Customer Service Agent
Radiall USA, Inc.
King of Prussia
10.2022 - 12.2023
- Resolved customer complaints promptly and effectively to ensure high levels of customer satisfaction.
- Managed customer accounts and ensured timely and accurate processing of customer orders.
- Answered phone calls and addressed customer inquiries in a professional and courteous manner.
- Processed orders efficiently and accurately to meet customer expectations and delivery timelines.
- Handled returns in accordance with company policies and provided timely refunds or replacements.
- Provided product information and recommendations to customers to assist in their purchasing decisions.
- Provided technical support over the phone when needed.
- Resolved customer complaints quickly and efficiently.
- Ensured compliance with applicable laws when dealing with customers.
Picker/Packer
AmerisourceBergen
Southaven
03.2022 - 05.2023
- Pulls and packs product based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation.
- Monitors product quality frequently, reporting problems to mitigate safety issues.
- Reports any mechanical problems.
- Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
- Follows good manufacturing practices and required work safe practices.
- Maintains a clean, sanitary, and safe work area.
- Performs other duties as assigned.
- Scanning and sorting outgoing Stock Pulling, packing, and loading.
- Receiving, stocking, and stacking
Sorter/Packer
Amazon Warehouse
Memphis
04.2020 - 10.2020
- Follow standardized work methods, safety policies, and procedures.
- Read alpha and numeric codes.
- Meet required productivity and accuracy standards.
- Scan product into the system and place into boxes, totes, and onto skids.
- Receive and sort inventory.
- Get customer orders ready and pack them up.
- Load boxes into trucks for shipment.
- Use scanners to read bar codes on products.
- View prompts on screens and follow the direction for specific tasks.
- Troubleshoot problems.
- Ensure product meets quality requirements
Office Assistant/Dispatcher
JW EXPRESS TRUCKING
Memphis
04.2017 - 02.2019
- Ensure each customer receives outstanding service.
- Provide accurate and efficient record keeping for all delivery orders.
- Complete administrative duties as required.
- Answer phones and respond to customer requests.
- Answer customers' questions and provide information on delivery times, trucking information and policies.
- Accurately complete daily balancing and closing.
- Communicate with the Yard department regarding order preparation, inventory issues, vehicle loading, etc.
- Communicate with Sales and Purchasing departments as required regarding orders for delivery, pick-up or transfer.
- Uphold office cleanliness standards.
- Adhere to all health and safety procedures.
Warehouse Coordinator
FedEx
Memphis
06.2016 - 05.2017
- Overseeing all supply chain operations.
- Organizing and managing inventory, storage, and transportation.
- Analyzing and optimizing logistical procedures.
- Reviewing, preparing, and routing purchase orders.
- Ensuring the safe and timely pick-up and delivery of shipments.
- Monitoring shipments, costs, timelines, and productivity.
- Addressing and resolving shipment and inventory issues.
- Liaising and negotiating with suppliers and retailers.
- Answering customer queries.
Cashier
Shell Gas station/ EZ Mart
Memphis
10.2015 - 06.2016
- Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
- Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.
Research Interviewer
Braun Research Inc.
Memphis
04.2010 - 07.2015
- Identifies, contacts, corresponds with and interviews research study participants, either in person, in a clinical setting, at a subject's residence or by telephone to obtain data for an assigned research project.
Education
Bachelor of Science - Artificial Intelligence
Regent Niversity
Virginia Beach, VA07-2026
Associate's degree - Information Technology
Grantham University
Lenexa, KS05.2022
High school diploma -
Oakhaven High School
Memphis, TN06.2001
Skills
- Technical support
- Data analysis
- Customer service
- Problem solving
- Effective communication
Certification
- Certified Scrum Master
- Driver's License
Timeline
Customer Service Agent
Radiall USA, Inc.
10.2022 - 12.2023
Picker/Packer
AmerisourceBergen
03.2022 - 05.2023
Sorter/Packer
Amazon Warehouse
04.2020 - 10.2020
Organizer
Angelic Cleaning Space
02.2019 - Current
Office Assistant/Dispatcher
JW EXPRESS TRUCKING
04.2017 - 02.2019
Warehouse Coordinator
FedEx
06.2016 - 05.2017
Cashier
Shell Gas station/ EZ Mart
10.2015 - 06.2016
Research Interviewer
Braun Research Inc.
04.2010 - 07.2015
Bachelor of Science - Artificial Intelligence
Regent Niversity
Associate's degree - Information Technology
Grantham University
High school diploma -
Oakhaven High School