Shenandoah Adkison
Cookeville,TN
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Dunkin' Donuts. Excelled in staff development and inventory control, significantly enhancing customer satisfaction and store efficiency. Skilled in resolving complaints and driving staff performance, showcasing a blend of hard and soft skills vital for high-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Dunkin' Donuts
11.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Shift Leader
Captain D's
06.2021 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Key Holder
Dollar General
12.2020 - 07.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Education
White County High School
Sparta, TNSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Customer service
- Inventory management
Timeline
Assistant General Manager
Dunkin' Donuts
11.2023 - Current
Shift Leader
Captain D's
06.2021 - 11.2023
Key Holder
Dollar General
12.2020 - 07.2021
White County High School
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