Shermirah Wilson
Somerville
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability in cash handling and beverage preparation, complemented by strong problem-solving skills. Recognized for maintaining cleanliness and organization, enhancing customer satisfaction, and effectively training new team members to achieve operational excellence.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
6
6
years of professional experience
Work History
Crew Member
Wendys
08.2023 - 06.2025
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
Front End Associate
Walmart
02.2025 - 04.2025
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
Crew Member
Zaxby
03.2022 - 08.2022
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Member
McDonald's
11.2019 - 06.2021
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Fred's Discount Store
07.2019 - 09.2019
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Fayette Ware Comprehensive High School
Somerville TN05-2019
Skills
- Cooking
- Product cross-selling
- Passenger relations
- Production line work
- Safety awareness
- Beverage preparation
- Problem-solving
Timeline
Front End Associate
Walmart
02.2025 - 04.2025
Crew Member
Wendys
08.2023 - 06.2025
Crew Member
Zaxby
03.2022 - 08.2022
Crew Member
McDonald's
11.2019 - 06.2021
Customer Service Representative
Fred's Discount Store
07.2019 - 09.2019
Fayette Ware Comprehensive High School
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