Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shermiria Tyler

Memphis

Summary

Detail-oriented healthcare and customer service professional with strong experience in compliance, documentation accuracy, and client support. Certified phlebotomist with a proven ability to work in high-volume, regulated environments while maintaining professionalism, precision, and exceptional service. Adept at problem-solving, multitasking, and supporting operational efficiency.

Resourceful Senior Claim Benefit Specialist known for productivity and efficient task completion. Skilled in claims processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and critical thinking to navigate complex benefit scenarios and achieve favorable outcomes. Committed to maintaining up-to-date knowledge of industry regulations to ensure compliance and provide exceptional service.

Overview

4
4
years of post-secondary education

Work History

Phlebotomy Extern

LeBonheur Children's Hospital & Methodist Olive Branch
  • Completed over 165 successful venipunctures while adhering to strict safety and compliance standards.
  • Maintained accurate patient records and documentation.
  • Delivered compassionate, professional patient interactions in fast-paced clinical environments.

Customer Service Specialist

Internal Revenue Service
  • Handled complex customer inquiries while ensuring accuracy and compliance with federal regulations.
  • Documented cases thoroughly and resolved issues efficiently.
  • Collaborated with team members to improve service processes.

Customer Service Representative

Trego-Duncan
  • Responded to customer concerns and provided effective resolutions.
  • Maintained detailed records and upheld organizational standards.
  • Balanced multiple priorities in a deadline-driven environment.

Education

Associate of Science -

Southwest Tennessee Community College
Memphis, TN
08.2021 - 12.2025

Phlebotomy Certification -

Southwest Tennessee Community College

Skills

  • Claims Review & Quality Assurance
  • Data Accuracy & Compliance
  • Customer Service & Issue Resolution
  • Process Improvement
  • Multitasking & Time Management
  • Professional Communication
  • Systems Navigation
  • Problem Solving
  • Patient care

Timeline

Associate of Science -

Southwest Tennessee Community College
08.2021 - 12.2025

Phlebotomy Extern

LeBonheur Children's Hospital & Methodist Olive Branch

Customer Service Specialist

Internal Revenue Service

Customer Service Representative

Trego-Duncan

Phlebotomy Certification -

Southwest Tennessee Community College
Shermiria Tyler