Shermiria Tyler
Memphis
Summary
Compassionate and detail-oriented phlebotomist with hands-on experience in high-volume clinical settings, performing accurate and efficient venipunctures and medication preparation, while delivering exceptional patient care. Known for a positive attitude, strong organizational skills, and the ability to multitask in fast-paced environments. Proficient in appointment scheduling, data entry, and front-desk support, with a working knowledge of EMR systems. Dependable, coachable, and patient-focused, with a passion for helping others feel comfortable, informed, and well cared for throughout their clinical experience.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Phlebotomist
Methodist Le Bonheur Healthcar
Memphis
09.2025 - Current
- Verified patient identification and ensured proper labeling of specimens.
- Collected blood samples using sterile techniques for laboratory testing.
- Assisted patients by explaining procedures to alleviate anxiety during blood draws.
- Maintained cleanliness and organization of phlebotomy area and equipment.
- Collaborated with healthcare staff to streamline patient flow in the clinic.
- Provided training and guidance to new phlebotomists on best practices and procedures.
Customer Support Specialist
Internal Revenue Service, IRS
Memphis
03.2022 - 10.2025
- Handled complex customer inquiries while ensuring accuracy and compliance with federal regulations.
- Documented cases thoroughly, and resolved issues efficiently.
• Collaborated with team members to improve service processes.
- Processed requests for tax transcripts and account information efficiently.
Education
Associate of Science - General Studies
Southwest Tennessee Community College
Memphis12-2025
Skills
- Knowledge of medical management systems and procedures
- Excellent time management skills, and ability to multi-task, and prioritize work, social perceptiveness, and service-oriented
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
- HIPAA compliance
- Patient care
- Issue resolution
Certification
Phlebotomy Technician Certificate - Southwest Tennessee Community College
Community Service & Volunteer Work
- Red Cross and Local Nonprofit Organizations
- Happy Tails Animal Rescue
- Food Banks and Homeless Shelters (Summer Volunteer)
Clinical Experience
- Phlebotomy - Lebonhuer Children's Hospital, Methodist Olive Branch
Timeline
Phlebotomist
Methodist Le Bonheur Healthcar
09.2025 - Current
Customer Support Specialist
Internal Revenue Service, IRS
03.2022 - 10.2025
Associate of Science - General Studies
Southwest Tennessee Community College