Summary
Work History
Certification
Education
Skills
Languages
Overview
Generic
Shernika

Shernika

Program manager
Chennai

Summary

Accomplished Agile facilitation & program management IT professional with 12 years with a strong background in project coordination and agile facilitation, including hands-on experience as a Scrum master driving continuous improvement and team collaboration and verification of strategic objectives, while maintaining a delicate balance between business needs and technical constraints.

Work History

Assistant Consultant

Tata Consultancy Services
11.2022 - 01.2025
  • Defined migration requirements and created detailed timelines and schedules for Switches, Firewall, Wireless LAN Controller, Border Firewall, and LANCOM projects.
  • Conducted project scope analysis, prioritizing requirements, and establishing project timelines.
  • Collaborated with regional teams and technical experts to drive migrations, refine and prioritize the process and backlogs across multiple Agile teams.
  • Led PI planning sessions across multiple Agile teams, ensuring alignment with objectives and facilitating cross team dependencies.
  • Implemented SAFe framework principles across large scale IT migration projects,resulting in improved predictability.
  • Oversaw technical experts and resources, ensuring alignment with project objectives and timelines and led a team of 15+ IT professionals in driving migration projects.
  • Documented workflows and provided regular updates to clients and management during weekly and bi-weekly calls.
  • Ensured transparency and accountability through detailed reporting on project progress and milestones.

Senior Technical Specialist

Hexaware Technologies
07.2021 - 11.2022
  • Directed PMO operations, overseeing project and resource management, and client interactions.
  • Managed resource allocations, onboarding/offboarding, and internal training initiatives.
  • Provided financial management support, analyzing variances and preparing monthly reports.
  • Ensured completeness of time recording in timesheets and managed invoicing and billing processes.
  • Served as SAFe Release Train Engineer, coordinating activities across 5 Agile teams within the ART.
  • Facilitated communication between customers and project teams, hosting daily stand-up meetings.
  • Facilitated quarterly PI planning events with distributed teams, ensuring strategic alignment and commitment to Program objectives.
  • Conducted regular sessions for stakeholders and assisted in backlog management and invoice generation.
  • Implemented SAFe metrics and KPIs to measure program performance and drive continuous improvement initiatives.

Infrastructure Analyst

UST Global Technologies
08.2016 - 08.2020
  • Analyzed business requirements and formulated solutions presented in written and oral reports.
  • Prepared project briefs, compiled reports, and maintained comprehensive records and ensured stakeholders remained informed and engaged.
  • Tracked project progress, monitored dependencies, and maintained documentation until closure.
  • Flagged and escalated project obstacles, addressing daily queries and concerns promptly.
  • Proactively identified opportunities and nurtured innovations, maintaining relationships with third-party vendors.
  • Managed projects from scope analysis through implementation, tailoring processes using PRINCE2 framework.
  • Conducted detailed requirement analysis, sizing project teams, and managing resources including subcontractors.
  • Facilitated meetings to capture and freeze work scope, negotiating vendor quotes and coordinating procurement.
  • Documented project changes and implementations, maintaining a centralized database of network devices.

Server Performance & Resource Management Analyst

IBM India Pvt Ltd
10.2013 - 08.2016
  • Acted as a central point of contact for cross-functional teams globally, ensuring seamless communication and alignment.
  • Provided daily verbal and written updates, alongside weekly highlight reports, fostering transparency and accountability.
  • Spearheaded the creation of project plans, resource plans, and project trackers, ensuring adherence to Maersk Line IT standards.
  • Coordinated with Functional Plan Managers to optimize overall project effectiveness and efficiency.
  • Managed project risks, issues, and changes, employing proactive strategies to maintain project integrity and success.
  • Produced biweekly and monthly capacity reports for servers, offering valuable insights into resource utilization and forecasting needs.

Certification

PMI PMP Certified, 2024

Education

Bachelor of Technology - Information Technology

Panimalar Engineering College
Chennai
09.2008 - 05.2012

Skills

Project planning

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Languages

Tamil
English
Telugu

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certificates

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Shernika Program manager