Sherri Horrice
Memphis
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
10.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Inventory Control Supervisor
DHL Supply Chain
10.2023 - 10.2024
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
Operations Supervisor
DHL Supply Chain
01.2021 - 10.2023
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Team Leader
DHL Supply Chain
08.2019 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Material Handler
DHL Supply Chain
11.2018 - 08.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Owner/Director of Childcare Center
Annesdale Enrichment Center
08.2016 - 01.2019
- Supervise preschool teachers and childcare workers.
- Hire and train new staff members.
- Provide professional development opportunities for staff.
- Establish policies and communicate them to the staff and parents.
- Develop educational programs and standards.
- Managed day-to-day business operations.
Education
Business Administration
University of Phoenix
Memphis, TNSouthwest Community College
Memphis, TNHigh School Diploma -
Northside High School
Memphis, TNSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Inventory coordination
Accomplishments
- Supervisor Academy
Timeline
Operations Supervisor
DHL Supply Chain
10.2024 - Current
Inventory Control Supervisor
DHL Supply Chain
10.2023 - 10.2024
Operations Supervisor
DHL Supply Chain
01.2021 - 10.2023
Team Leader
DHL Supply Chain
08.2019 - 01.2021
Material Handler
DHL Supply Chain
11.2018 - 08.2019
Owner/Director of Childcare Center
Annesdale Enrichment Center
08.2016 - 01.2019
Business Administration
University of Phoenix
Southwest Community College
High School Diploma -
Northside High School
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