Sherrifah Bradley
Nashville
Summary
Dynamic and results-driven professional with extensive experience at Vanderbilt Medical Center, enhancing patient satisfaction through exceptional service and efficient appointment scheduling. Skilled in patient confidentiality and effective communication, I successfully reduced wait times and fostered a cohesive team environment, ensuring optimal patient care and loyalty.
Qualified with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
5
5
years of professional experience
Work History
Sr Patient Service Specialist
Vanderbilt Medical Center
05.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
OD Technician
Vision Works
02.2020 - 05.2022
- Streamlined office workflows through efficient scheduling and appointment management.
- Educated patients on proper eyecare practices, promoting long-term ocular health.
- Troubleshot technical issues related to equipment operation or maintenance promptly, minimizing downtime.
- Improved patient care by conducting thorough assessments and providing accurate diagnoses.
- Increased patient comfort during eye examinations, utilizing advanced diagnostic equipment and techniques.
- Conducted routine calibrations for ophthalmic instruments, ensuring consistent performance levels.
- Collaborated with optometrists to develop customized treatment plans for a diverse range of patients.
Education
No Degree - Dental Hygiene
South College
Nashville, TNNo Degree - Criminal Justice
East Mississippi Community College
Scooba, MSSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Patient Education
- Office Equipment Operation
- Excellent Communication
- Problem Solving
- Performance Management
- Team Leadership
- Staff Management
- Business Administration
Timeline
Sr Patient Service Specialist
Vanderbilt Medical Center
05.2022 - Current
OD Technician
Vision Works
02.2020 - 05.2022
No Degree - Dental Hygiene
South College
No Degree - Criminal Justice
East Mississippi Community College
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