Sherry Adcock
Gallatin
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Rare Disease Account Manager
Cycle Pharmacuticals
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Worked with customers with reimbursement issues to develop solutions.
- Managed accounts for two products for the TN,AL,KY,AR,MS,LA areas.
- Consistently met or exceeded goals.
- 2024 Presidents Circle Award
Clinical Education Manager
Cycle Pharmacuticals
04.2022 - 04.2024
- Spearheaded the revitalization of the Sajazir (Icantibant) program.
- Streamlined the flow of the program to enhance the experience for provides and customers.
- Increased patient enrollments from 30 patients to 200 patients in the first year.
- Strategized with sales force to develop tools to assist the clinics with reimbursement to include a Letter of Medical Necessity library for providers.
- Worked with clinics and patients to assist with insurance approvals for patients with HAE normal C1 to include patient level appeals.
- Designed nursing cadence and process. Set up testing protocols with outside vendors.
- Hired new nurses and developed a formal education plan for on boarding.
- Built program and process for launch of new medication for Multiple Sclerosis. Launched Tascenso Febuary 2023.
Clinical Nurse Leader
Vanderbilt Comprehensive Multiple Sclerosis Center
05.2018 - 03.2022
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Mentored new nurses, fostering a supportive environment for skill development. Worked with nursing team to implement a standardized training plan for new nurses.
- Supported colleagues through peer consultation on challenging cases for improved problem-solving approaches in patient care management.
- Educated patients and families on treatment, expected outcomes and serving as advisory resource to patients and families.
- Served as a clinical resource to staff, patients and families.
- Continuously evaluated clinical workflows for opportunities to improve efficiency, ultimately leading to increased patient satisfaction and better use of resources.
- Streamlined nursing team communication for improved patient outcomes and satisfaction.
- Only Multiple Sclerosis certified nurse in the clinic.
Clinical Educator
Ashfield Engage
08.2021 - 03.2022
- Championed a positive work environment by fostering open dialogue between educators, clinicians, administrators, and other stakeholders involved in the delivery of patient care.
- Strengthened relationships with external partners such as providers or professional associations.
- Collaborated with sales, reimbursement and key account colleagues to problem solve issues.
- Assist and educate infusion centers about Monoclonal antibody therapy.
- Served as a clinical mentor, offering guidance and support to new hires during their onboarding process.
- Led virtual meetings with customers and peers via Zoom and Teams.
Nurse Educator II
Novartis Pharmaceuticals
08.2010 - 05.2018
- Served as a subject matter expert in clinical practice areas, offering specialized instruction to enhance skill sets among nurses and customers.
- Established territory relationships within key accounts and impacted team in accounts resulting in increased sales volume and profitability.
- Training/Education with office personnel on product and processes.
- Assisted accounts to resolve reimbursement and process issues.
- Developed action plans for Centers of Excellence and routinely update strategy with market changes.
- Assisted lead nurse in developing a training protocol for new nurses in the Southeast region.
- Interviewed, mentored and trained new nurses.
- Nurse Educator part of the sales force during launch of Gilenya 2010.
- Established customized process with customers to utilize Gilenya for their patients.
- Identified and inserviced sites for first dose observation for first oral medication for Multiple Sclerosis.
- MVP for District in 2011.
Clinical Nurse Educator
AmeriSource Bergen Corp./ICS
01.2003 - 08.2010
- Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
- Improved nursing competency through the creation and delivery of targeted training sessions and workshops.
- Collaborated with interdisciplinary teams to ensure consistent patient care and education across various departments.
- Designed Cooking program for Multiple Sclerosis patients.
Education
LPN Certificate -
HEART OF GEORGIA INSTITUTE
Dublin, GABachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08-2024
Associate Degree - Nursing
TENNESSEE STATE UNIVERSITY
Nashville, TN05.2002
Skills
- Problem Solving
- Collaboration
- Time management
- Critical Thinking
- Presentation skills
- Reimbursement and process expertise
- Educator
- Adaptability
- Sales
- Account management
Certification
Certified Multiple Sclerosis Nurse
Additional Information
Additional information available upon request.
Awards
- Awarded Honors Achievement upon Graduation from Tennessee State University
- Neuroimmunology Preceptor Program Certificate from Univ. of CA, San Diego
- Certified in Multiple Sclerosis Nursing
- Member of International Organization of Multiple Sclerosis Nurses
- MVP winner for District in 2011
- 2017 9th Annual Linda Morgante MS Leadership Program Advanced track Recipient
Timeline
Rare Disease Account Manager
Cycle Pharmacuticals
04.2024 - Current
Clinical Education Manager
Cycle Pharmacuticals
04.2022 - 04.2024
Clinical Educator
Ashfield Engage
08.2021 - 03.2022
Clinical Nurse Leader
Vanderbilt Comprehensive Multiple Sclerosis Center
05.2018 - 03.2022
Nurse Educator II
Novartis Pharmaceuticals
08.2010 - 05.2018
Clinical Nurse Educator
AmeriSource Bergen Corp./ICS
01.2003 - 08.2010
LPN Certificate -
HEART OF GEORGIA INSTITUTE
Bachelor of Science - Nursing
Western Governors University
Associate Degree - Nursing
TENNESSEE STATE UNIVERSITY
Similar Profiles
Amira EzzeldinAmira Ezzeldin
Release Senior Specialist at Amriya PharmacuticalsRelease Senior Specialist at Amriya Pharmacuticals
NIRALI DODIYANIRALI DODIYA
Quality Assurance Officer at Rednex Pharmacuticals Pvt ltdQuality Assurance Officer at Rednex Pharmacuticals Pvt ltd
Nilesh VyavhareNilesh Vyavhare
Business Manager at Troikaa Pharmacuticals LtdBusiness Manager at Troikaa Pharmacuticals Ltd