Sherry Powell
Whitwell,Tn
Summary
Well qualified in customer service and as a billing manager proficient in handling complex customer issues and promoting positive experiences . Efficiency -driven team and strong leadership skills with achieving company and personal set goals. I have 23 years over all work experience in the medical billing field.
Overview
13
13
years of professional experience
Work History
Follow Up Supervisor
Medical Billing Management
PO Box 879 Dunlap Tn. 37397
04.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Investigate the reasons for claim denials and work to resolve for payment including resubmission with corrected information or appeals
- Communication with Payers regarding claim status
- Review and work claims rejections
- Review patient statement before sending out for payment
- Client Collections
Customer Service Advocate
Cigna
Chattanooga , TN
09.2018 - 04.2020
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Educated customers how to use company systems, complete forms and obtain desired services
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Documented and detailed calls and complaints using call center's CRM database
- Resolved customer complaints and addressed emergency requests and needs
Medical Billing Manger
Chattanooga Eye Institute
Chattanooga , TN
01.2014 - 09.2018
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Ensured confidential budget reports remained up-to-date for Practice Administer
- Account Receivable Report
- Post patient and insurance payments
- Data Entry
- Process Medical Claims
- Financial Advisor /Collections
- Front Desk
Billing Specialist
Southeast Eye Specialists Pllc
Chattanooga, TN
05.2013 - 01.2014
- Communicated effectively and extensively with other departments to resolve claims issues
- Printed and reviewed monthly patient aging report and solicited overdue payments
- Accurately posted and sent out all medical claims
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls to ensure proper payments were made according to contracts
- Precisely evaluated and verified benefits and eligibility
- Posted and adjusted payments from insurance companies
- Trained new employees on multiple medical billing programs and data entry software
- Collection
- Customer Service
Medical Billing Specialist
Chattanooga Spine And Nerve Institute
Chattanooga, TN
01.2012 - 05.2013
- Posted and adjusted payments from insurance companies
- Maintained and updated collections tracking spreadsheet to help organize payment information
- Precisely evaluated and verified benefits and eligibility
- Accurately posted and sent out all medical claims
- Collection
- Customer Service
- Account Receivable Reports
- Managed and educated staff on working all reports
Education
Associate of Applied Science - Electronic Health Records
Miller Motte College
High School Diploma -
Sequatchie High School
Dunlap, TN06.1990
Skills
- Claim processing
- Medical billing
- Team leadership
- Goal oriented
- Problem-solving
- Account reconciliation
- Customer service
- Problem solving
- Attention to detail
Timeline
Follow Up Supervisor
Medical Billing Management
04.2020 - Current
Customer Service Advocate
Cigna
09.2018 - 04.2020
Medical Billing Manger
Chattanooga Eye Institute
01.2014 - 09.2018
Billing Specialist
Southeast Eye Specialists Pllc
05.2013 - 01.2014
Medical Billing Specialist
Chattanooga Spine And Nerve Institute
01.2012 - 05.2013
Associate of Applied Science - Electronic Health Records
Miller Motte College
High School Diploma -
Sequatchie High School