Sherry Klinedinst
Lynchburg
Summary
Customer-savvy telecommunication specialist accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Home Baker
Take2 Cookies LLC
2022.04 - Current
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
- Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Managed inventory effectively, minimizing waste while ensuring sufficient stock of ingredients to fulfill orders on time.
- Built a loyal customer base through targeted marketing efforts, including social media promotion and local advertising campaigns.
- Collaborated with clients to design custom cookies for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
- Maintained strict adherence to food safety regulations and guidelines, ensuring a safe environment for customers and employees alike.
- Improved order accuracy by implementing an effective online ordering system that streamlined communication between customers and the bakery team.
- Established relationships with other local businesses for cross-promotion opportunities that expanded awareness of the brand within the community.
- Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
- Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
- Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to the customer.
- Implemented a system of tracking customer feedback and reviews, using this information to make improvements in both product offerings and overall business operations.
- Developed recipes for new products and improved existing recipes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Home Health Care Attendant
Medicaid
2022.03 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Administered medication accurately and on schedule, ensuring proper dosage for optimal health outcomes.
- Provided timely and detailed documentation of patient progress, contributing to effective care management.
- Maintained a safe and clean environment for patients, reducing the risk of infection or injury.
- Facilitated successful rehabilitation by guiding patients through prescribed exercises and therapies.
- Developed strong rapport with patients, fostering trust and open communication for optimal care provision.
- Delivered high-quality personal care services such as bathing, grooming, dressing, feeding, and toileting assistance for improved patient wellbeing.
- Implemented interventions to address challenging behaviors in autism patients while maintaining a calm demeanor under pressure.
- Transported patients safely to medical appointments or community outings as needed, supporting full participation in everyday life activities.
- Managed supplies inventory efficiently for uninterrupted caregiving operations without compromising quality standards.
- Served as a reliable liaison between healthcare providers and family members regarding patient updates while maintaining confidentiality at all times.
- Achieved consistent compliance with home health regulations through diligent adherence to policies and procedures.
- Fostered positive relationships with local community organizations to ensure access to additional support services for clients when required.
- Championed patient rights and advocated for their needs, resulting in enhanced satisfaction with the home health care experience.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted autism clients in daily activities, physical transfers and care for incontinence.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
House Manager
Family Home
2013.01 - Current
- Improved household efficiency by implementing detailed schedules and routines for all household members.
- Streamlined communication among family members for optimal productivity and coordination of tasks.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Implemented eco-friendly practices within the home to reduce environmental impact while maintaining high standards of living for the family.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed all intake and discharge paperwork and procedures for residents.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Oversaw budget to manage expenditures and control costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
Medical Billing Specialist
Central Virginia Family Physicians
2012.01 - 2013.01
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Identified and resolved patient billing and payment issues.
- Collected payments and applied to patient accounts.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Prepared billing correspondence and maintained database to organize billing information.
- Liaised between patients, insurance companies, and billing office.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Managed collections claims for unpaid bills against estates of debtors.
Signal Support Systems Specialist
US Army
1996.04 - 1999.07
- Enhanced communication capabilities by installing, operating, and maintaining signal support systems and equipment.
- Optimized network efficiency by troubleshooting issues and providing technical assistance to command staff.
- Increased operational readiness by performing preventive maintenance checks on assigned vehicles and power generators.
- Maintained secure communication channels through the proper handling of classified materials and cryptographic keys.
- Provided timely support for unit operations by managing the installation and repair of cable lines and antennas.
- Ensured reliable signal transmission with thorough testing of equipment configurations in various environments.
- Streamlined workflow processes by implementing effective inventory management systems for equipment and tools.
- Improved team collaboration by training junior soldiers on signal support systems operation and best practices.
- Contributed to mission success through proficient use of tactical radio systems during field exercises and deployments.
- Assisted in strategic planning by analyzing data from intelligence sources to develop accurate communications plans.
- Supported efficient decision-making with expert technical advice on communications infrastructure design and integration.
- Created a safe working environment for personnel through strict adherence to safety protocols during equipment installations or repairs.
- Prepared units for deployment with comprehensive training sessions covering vital signal support skills and knowledge areas.
- Enhanced overall situational awareness during missions with real-time updates using satellite-based communication systems.
- Guaranteed continuous connectivity during high-pressure situations by promptly addressing system malfunctions or failures.
- Strengthened security measures within the unit through vigilant monitoring of information access points, reducing potential vulnerabilities.
- Collaborated effectively with other military branches to achieve common objectives in joint operations settings.
- Boosted organizational resiliency by establishing backup communication networks, ensuring uninterrupted flow of information during critical events.
- Integrated innovative technology into existing communication frameworks, keeping the unit at the forefront of modern warfare capabilities.
Education
No Degree - Graphic Design
Liberty University
Lynchburg, VAAssociate of Arts - Health Administration
University of Phoenix
Tempe, AZNo Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma -
Northside High School
Roanoke, VA05.1993
Skills
- Opening and Closing Skills
- Time Management
- Product Labeling
- Monthly Inventory
- Organizational Skills
- Product Personalization
- Professional Telephone Manner
- Team Player
- Safety Codes
- Loss Minimization
- Operational Processes
- Solid Problem Solver
Timeline
Home Baker
Take2 Cookies LLC
2022.04 - Current
Home Health Care Attendant
Medicaid
2022.03 - Current
House Manager
Family Home
2013.01 - Current
Medical Billing Specialist
Central Virginia Family Physicians
2012.01 - 2013.01
Signal Support Systems Specialist
US Army
1996.04 - 1999.07
No Degree - Graphic Design
Liberty University
Associate of Arts - Health Administration
University of Phoenix
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Northside High School
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