Sherry Santoro
Knoxville
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Cenacle Spiritual Life Center
Lantana
09.1996 - 07.2004
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed scheduling and calendar for spiritual programs and events.
- Supported the planning and execution of retreats and workshops.
- Prepared meeting agendas and took minutes during discussions.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled inquiries via phone, email, and in-person interactions.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Benefits Coordinator -Insurance
Diocese Of Palm Beach
Palm Beach Gardens
12.1993 - 09.1996
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Provided training and support to HR team members on benefits administration best practices.
- Assisted with the preparation of reports and presentations on benefits programs for senior management.
Education
Associate of Science - Office Administration
Palm Beach State College
Lake Worth, FL 09.1975 - 07.1977
Skills
- Benefits administration
- Customer relationship management
- Record keeping
- Attention to detail
- Confidentiality assurance
- Strong interpersonal skills
- Highly organized
- Office management
- Computer proficiency
References
References available upon request.
Timeline
Administrative Assistant
Cenacle Spiritual Life Center
09.1996 - 07.2004
Benefits Coordinator -Insurance
Diocese Of Palm Beach
12.1993 - 09.1996
Associate of Science - Office Administration
Palm Beach State College
09.1975 - 07.1977
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