Sherry Trucks
Clarksville
Summary
Dynamic professional with extensive experience at HCA Parallon, excelling in technical support and regulatory compliance. Proven ability in system administration and identity management, enhancing operational efficiency. Recognized for exceptional problem-solving skills and a commitment to customer service excellence, ensuring secure and compliant handling of sensitive information.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contractor
Trucks Notary
Clarksville
05.2019 - 05.2024
- Verified and authenticated sensitive legal and financial documents, ensuring strict compliance with state and federal regulations.
- Maintained accurate and secure records of financial transactions, aligning with industry best practices for data protection and audit trails.
- Facilitated identity verification processes for clients, reinforcing privacy and trust in real estate and financial transactions.
- Operated as a mobile notary and business owner, managing scheduling, secure document handling, and customer communication.
- Built client trust through professionalism, reliability, and attention to detail.
Practice Support Specialist
HCA Parallon
Brentwood
09.2017 - 10.2019
- Provided support for EPIC, eClinicalWorks, and Meditech.
- Managed provider scheduling issues and resolved technical support tickets via Remedy.
- Configured user accounts, access controls, and identity management in hospital systems.
- Investigated reported bugs and issues and provided detailed documentation for further analysis by development teams.
- Assisted in the installation, configuration, testing and troubleshooting of new systems and applications.
- Provided technical support to medical staff on practice management software and hardware issues.
EDI Specialist
HCA Parallon
Brentwood
03.2016 - 09.2017
- Managed electronic claim processing, including posting EOBs and appeals.
- Maintained tracking logs for ICD-9, CPT, and HCPCS updates.
- Ensured NPI and DDE verification for accurate claim submission.
- Trained staff and users to work with computer systems and programs.
- Analyzed EDI transaction sets to ensure accuracy and completeness of data.
Patient Support Specialist
HCA Parallon
Brentwood
06.2014 - 03.2016
- Provided remote billing and customer service for insurance claims, payments, and accounts.
- Verified insurance forms, processed payments, and resolved account discrepancies.
- Used the Remedy ticketing system to track and escalate billing and IT issues.
- Ensured HIPAA compliance while handling patient data and financial records.
- Performed data entry of patient information into electronic health records systems.
- Answered phones promptly and professionally while managing call volume efficiently.
Education
Bachelor of Science - Computer Information Systems
Austin Peay State University
Clarksville, TN12-2024
Associate of Science - Information Technology
Austin Peay State University
Clarksville, TN12-2023
Skills
- Technical support and troubleshooting
- System administration and security
- Regulatory compliance and oversight
- Firewall configuration and management
- Vulnerability assessment and testing
- Encryption techniques and protocols
- Identity and access management
- Endpoint and network security
- Problem-solving and analytical skills
- Packet analysis and monitoring
- Security policy development and implementation
- Risk management strategies
- Incident response planning and execution
- Operating systems security expertise
- SIEM tools utilization and management
- VPNs and remote access solutions
- Quality assurance processes
- Customer service excellence
- Information security best practices
Affiliations
- Active Directory & Network Services Lab – Set up and configured DNS, DHCP, and Active Directory services in a simulated enterprise environment.
- Cloud Security Research Project – Evaluated identity management and access controls across AWS and Azure platforms.
- Penetration Testing & Vulnerability Scanning Lab – Performed network scans using Nmap, Nessus, and Metasploit to identify and report on vulnerabilities.
- SQL Security Project – Designed and secured a medical records database for a simulated veterinary clinic using SQL and role-based access.
Accomplishments
- Customer Service Achievement Awards – Recognized for 100% Quality Monitor scores.
- 1st Place National Competitor – Interviewing & Proofreading Skills.
- Medical Coding (Outpatient Certification) – Ensured data accuracy & compliance.
Certification
- Security+ (In progress)
- Splunk Core Certified User (In progress)
References
References available upon request.
Timeline
Independent Contractor
Trucks Notary
05.2019 - 05.2024
Practice Support Specialist
HCA Parallon
09.2017 - 10.2019
EDI Specialist
HCA Parallon
03.2016 - 09.2017
Patient Support Specialist
HCA Parallon
06.2014 - 03.2016
Bachelor of Science - Computer Information Systems
Austin Peay State University
Associate of Science - Information Technology
Austin Peay State University
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