Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Salesman of the Year 2023
Languages
Timeline
Generic

DERRICK WILSON

Hendersonville

Summary

Tenacious sales professional with a proven track record at Newton Nissan of Gallatin, excelling in customer service and relationship building with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at fostering team collaboration and enhancing customer satisfaction, consistently delivering exceptional shopping experiences. Skilled in communication, problem-solving, and time management.


Overview

30
30
years of professional experience
1
1
Certification

Work History

Sales Associate

Newton Nissan of Gallatin
03.2020 - Current
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Sales Associate and Personal Fitness Trainer

Wholesale, Inc.
06.2010 - 03.2020
  • Engaged customers by providing product knowledge and tailored recommendations to enhance purchasing experience.
  • Managed inventory levels, ensuring optimal stock availability and reducing discrepancies in daily audits.
  • Collaborated with management to implement sales strategies that increased customer retention rates.
  • Trained new sales associates on dealership policies, systems, and best practices to ensure consistent service delivery.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Led group training sessions, fostering a motivating and supportive environment for participants.
  • Boosted client motivation through consistent encouragement, support, and goal-tracking during workout sessions.
  • Taught clients how to properly operate exercise equipment.
  • Used music to motivate and energize classes.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Established a welcoming gym environment by maintaining clean equipment and assisting clients with proper exercise techniques.

General Manager

Anytime Fitness
08.2006 - 08.2010
  • Developed and implemented streamlined processes to reduce costs and improve productivity.
  • Directed cross-functional teams to achieve organizational goals and promote collaboration.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Interacted well with customers to build connections and nurture relationships.

Press Operator

Caraustar
02.2003 - 08.2006
  • Performed regular maintenance on press machinery to optimize performance.
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Promptly removed completed loads from press.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
  • Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
  • Implemented process improvements that led to faster setup times between job runs, maximizing productivity during shifts.
  • Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
  • Enhanced operational resilience by cross-training on different types of press machines.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Maintained high standards of safety, following rigorous protocols to prevent accidents.
  • Kept equipment clean, repaired, and lubricated to maximize performance.

PRESS OPERATOR

Mebane Packaging
01.1996 - 12.2002
  • Monitored production processes to ensure adherence to industry standards and specifications.

Education

Associate of Science - PRE NURSING

Mississippi Delta Community College
Moorhead, MS
09-1994

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Client service
  • Cash handling
  • Outgoing personality
  • Store opening and closing
  • Product sales
  • Meeting deadlines
  • Upselling
  • Cleaning techniques
  • Building rapport
  • Product recommendations
  • Brand promotion
  • Negotiation tactics
  • Cold calling
  • Product demonstrations
  • Friendly and outgoing
  • Contact follow-up
  • Exceeds sales goals
  • Positive and professional

Accomplishments

  • Awarded “Employee of the Month” 18 Awards from 2022-2025.
  • Awarded Employee of the Year 2022
  • Exceeded monthly quota 24 times.
  • Sales Executive 2022
  • Brought in over 600 new customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Sales License - 2012-Present
  • Nissan, Newton Nissan - All Nissan Models
  • Licensed Sales Professional - 2020-Present

Salesman of the Year 2023

"I successfully achieved the highest vehicle sales in the company, generating over $500,000 in total sales. Demonstrated exceptional customer service, communication, and problem-solving skills, while fostering a collaborative team environment to drive performance and customer satisfaction."

Languages

English
Native or Bilingual

Timeline

Sales Associate

Newton Nissan of Gallatin
03.2020 - Current

Sales Associate and Personal Fitness Trainer

Wholesale, Inc.
06.2010 - 03.2020

General Manager

Anytime Fitness
08.2006 - 08.2010

Press Operator

Caraustar
02.2003 - 08.2006

PRESS OPERATOR

Mebane Packaging
01.1996 - 12.2002

Associate of Science - PRE NURSING

Mississippi Delta Community College

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