Summary
Overview
Work History
Education
Skills
Timeline
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Shirlene W. Hunt

Memphis

Summary

Seasoned professional with over fifteen years of experience in distribution operations and inventory management. Known for customer-focused leadership, exceptional organizational and communication skills, and dedication to achieving business goals. Self-motivated individual excelling in analytical thinking and problem-solving, continuously seeking to enhance ineffective processes. Skilled in identifying proactive and actionable methods to address inventory challenges and enhance best business practices. Proficient in relationship management, fostering collaboration within diverse teams and building strong liaisons. High-involvement leader committed to delivering and sustaining success through careful observation of company and customer needs, ensuring operational excellence. Experienced in managing inventory systems to ensure accuracy and efficiency in stock control, utilizing strong analytical skills and attention to detail to optimize inventory processes. Demonstrated track record of effective team leadership and communication, ensuring seamless coordination and operational success.

Overview

20
20
years of professional experience

Work History

Inventory Supervisor

Olympus Surgical Technologies America, OSTA
06.2023 - Current
  • Supervised Inventory control personnel to support correct goods management and achievement of performance goals.
  • Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
  • Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
  • Streamlined the inventory management process for increased efficiency and cost savings.
  • Optimized warehouse space utilization with effective layout planning and storage organization.
  • Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
  • Enhanced warehouse efficiency by implementing new inventory management system that streamlined product tracking and reduced misplacement.
  • Mentored junior inventory staff, sharing expertise and promoting professional development within team.
  • Reduced waste and optimized storage space by reorganizing warehouse layout according to product turnover rates.
  • Re-slotted department(s) to help identify like items, fast, and slow movers this increased the pick optimization and accuracy by 20%
  • Analyzed historical sales data to predict future inventory needs, aligning stock levels with market trends and customer demand.
  • Coordinated with sales and production departments to adjust inventory levels based on forecasted demand, avoiding overstock and understock situations.
  • Collaborated with Asst. Management to help identify overstock that resulted to company write-offs totaling $5.6M for FY25
  • Collaborated with IT department to troubleshoot and resolve issues with inventory management software, ensuring minimal disruption to operations.
  • Organized and led cross-functional team meetings to address inventory challenges, fostering collaboration and innovative problem-solving.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner. Prevent Inventory losses of $2.5M for FY24
  • Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.

Inbound Operations Area Manager

Amazon Mem2
01.2020 - 06.2023
  • Manage and oversee the inbound operations which focus on the unloading of Inventory to fulfill orders for the customers’. Support the team of Area Managers and leadership team in daily management delivery stations, including allocating labor, directing meetings, assigning job responsibilities. Communicate daily metrics to peers and Sr. Leaders for (NDP) Next Day Plan. Identify opportunities for process improvements and provide process analysis.
  • Review Operational (PPR) Process Path Rollup and communicate to Sr. Leaders any changes needed to ensure daily TPH, UPH, etc are met.
  • Develop and Implement Plan to Increase put away productivity by over 30%
  • Assist with reduction of High Dollar Theft by 50% within 1st year
  • Reduced staffing, decreased defects while increased productivity (Overall reduced / prevented non productivity hours/ cost by 1MIL
  • Two associates have been promoted in the past year
  • Introduce / Increase employee morale as it relates to lean practices daily, housekeeping standards
  • Establish B/G/L project which resulted in ongoing increase of Inventory accuracy from 40% / 50% (2019) to now 98% (2021).

Commercial Quality Advocate Supervisor (CSP)

GE Appliances
01.2019 - 01.2020
  • Manage a team of 10 agents who Identify, prioritize, and provide resolution as it relates to all consumer concerns. Work as a liaison with 3rd party extended warranty companies to Analyze, Identify, and provide opportunities for business improvement for GE and 3rd parties companies. Introduce process improvement which overall has increased knowledge and quality of service provided to our customer. Assist with rebuilding business needs for OMC to help improve department training. Train and mentor staff in areas where customer service Integrity is practiced daily. Utilize all strong interpersonal skills to help de-escalate difficult consumers by making sound decisions and using good judgement. Coordinates and Interface with 3rd parties to achieve resolution of business concerns. Drive on-going business relationships by coordinating business score cards to track process improvements and facilitate any needed changes.
  • Team Accomplishments
  • Analyze vendor relationships to determine requirements and measure risk for compliance and quality
  • Assist customer by scheduling services for consumer contracts
  • Document inquiries and take action to defuse and negotiate with displeased consumers
  • O Reduce consumer CR request by 30% within 6 mth
  • Utilize selling techniques to retain and increase the out of warranty business
  • O Identify and resolve consumer needs and increasing business service by 10%
  • Research incoming calls inquiring about orders as it relates to part orders
  • Assist Commercial Companies with any needed scheduling and/or needed documentation
  • Coordinates and Interface with 3rd parties to achieve resolution of consumer inquiries
  • Reschedule service calls for customers, and communicate with dispatchers via CRT for special requests and/or concerns

Supplier Relations Manager

MCKESSON CORPORATION
01.2005 - 01.2019
  • Assist in managing the relationships of 260 suppliers within the NRDC to insure compliance in DSCSA, HDMA Standards, Supplier Scorecards, and ensure appropriate controls are adhered to for Sarbanes Oxley (SOX) Compliance. Manage all pertinent financial policies, procedures, and metrics related to DC inventory. Identify opportunities for process improvements and serve as primary architect for process redesign. Provide process analysis utilizing operations, inventory, and supplier analytic tools to monitor trends and patterns (cost, quality, and efficiency). Manages two exempts and 24 non-exempts.
  • Reduce excessive turnaround for receiving Inbound and Outbound freight
  • Reduced over picks by 40%.
  • Increased Supplier Audits by 20%.
  • Reduced staffing which equated to $162K in savings.
  • Six associates have been promoted within the past year
  • Contributed to $300M in Fee Income.
  • Inventory Movement Supervisor (2014-2017)
  • Manage highly automated Print and Apply Area (system affixes customer labels to outbound cases). Team troubleshoots & process 65K cartons a month which assisting with managing $3.8 billion in inventory. Assist Supplier Relations Manager with planning and compliance for 260 Suppliers to drive continuous improvement. Manage strategies & provide business metrics as it relates to KPI’s. Manages 16 non-exempt associates.
  • Team Accomplishments:
  • Prevent Inventory loss of $2M by outlining and training strategic research methods
  • Assist with reduction of 5.2% of non-compliance supplier labels (lowest since FY16)
  • Reduce carton label error rate by 4%
  • Streamlined No Need process to help reduce errors by 20%
  • Reduce Relabel % of cases received to RDC/NRDC record low from 5.6% to 3.6%
  • ASN Certification Specialist (June 2011 to November 2014)
  • Provided suppliers with barcode Compliance documentation for new on boarding to RDC/NRDC and Supplier Needs, and conducted 15 scorecards monthly. Identified and communicated to 250 Suppliers as it related to outstanding ASN compliance issues; along with working closely with Suppliers to outline, drive, ensure improvement to meet McKesson compliance requirements were met. Organized & Administered weekly / monthly spreadsheets & ASN Metric compliance to V.P and Management team. Conducted and managed conference calls for needed Suppliers. Reviewed, researched, and resolved errors to improve SAP transmissions. Provided onsite training for WCS, Fortna & SCIMAN, and established the Print and Apply SOPs.
  • Team Accomplishments:
  • Identified top ASN/Cross-Dock Supplier for RDC (over $5Mil value) and worked closely with Supplier to accomplish compliance within 4 months
  • Increased Supplier compliance by 7% within 5 months (Feb:12’ 73% to June’12’ 80%)
  • Total number of compliant Suppliers increased from 203 to 219
  • Smooth DSCSA transition at the NRDC.
  • WCS Clerk (May 2005 to July 2011)
  • Decreased excessive handling of cases by 78K a month totaling 1M for FY08
  • Decreased excessive handling of cases by 87K for FY09
  • Communicate to Suppliers the status of UPC labels
  • Provide Tru Check testing to assist with decreasing of excessive handling
  • Developed WCS Analysis Reports for Director of Supplier Relations
  • Consulted with suppliers in business meetings to help establish barcode compliance
  • Monitored and resolved server system issues, MSS 100, DM 3000, 5800, and diverter
  • Streamlined the each pick 90 day Non-Movers for shelf area which generated savings of $3,102,631 improved overall location accuracy from 95.6% to 98.5%, and improved inventory losses from $16.3M to 1.27M annually.
  • Improved quality DPMO by 35% by holding all areas accountable for inventory adjustments.
  • Update Vendor files within WCS system
  • Utilize AS400 to profile and update CIBC
  • Ability to troubleshoot and correct errors that may occur with MSS 100, DM 3000, 5800, and diverters
  • Provide WCS Analysis Reports

Education

Associate of Arts - HealthCare Administration

University of Phoenix
04.2012

Bachelor Degree - Operations Management

University of Phoenix
05.2015

Skills

  • Business Communications
  • Customer Relationship/Building Skills
  • Create / Design standardized carton labels
  • EDI / ASN/DSCSA Compliance Guidelines
  • HDMA Guidelines
  • Identify Operational / Quality Defects
  • (WMS) Warehouse Management
  • Identify Operational/Quality/Business defects
  • Target new Opportunity to improve and provide creative solutions
  • Inventory/Quality Control
  • (POS) Point of Sale Experience
  • SAP Knowledge
  • Strong Interpersonal Skill
  • Supplier Relations Compliance
  • Innovative / Drive Results
  • Drive Process Improvement
  • Quality Assurance / ISO
  • Relationship development
  • Demand forecasting
  • Warehouse operations
  • Warehouse organization

Timeline

Inventory Supervisor

Olympus Surgical Technologies America, OSTA
06.2023 - Current

Inbound Operations Area Manager

Amazon Mem2
01.2020 - 06.2023

Commercial Quality Advocate Supervisor (CSP)

GE Appliances
01.2019 - 01.2020

Supplier Relations Manager

MCKESSON CORPORATION
01.2005 - 01.2019

Bachelor Degree - Operations Management

University of Phoenix

Associate of Arts - HealthCare Administration

University of Phoenix

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Shirlene W. Hunt