Shirley Darlene Hauskins
Lafayette
Summary
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
18
18
years of professional experience
Work History
PRN- Crisis Counselor
Mental Health Cooperative
Nashville
10.2025 - Current
- Provided crisis intervention support to individuals in emotional distress.
- Conducted assessments to determine immediate needs of clients in crisis.
- Developed safety plans to mitigate risks during crisis situations.
Volunteer
Tennessee Department of Childrens Services
Lafayette
10.2024 - Current
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Crisis Counselor Clinical Intern
Mental Health Cooperative-Mobile Crisis
Nashville
05.2025 - 10.2025
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Worked with adults and children in crisis situations
MSW-Intern
Tennessee Department of Childrens Services
Carthage
05.2024 - 10.2024
- Rotated through units to experience working with different populations.
- Attended home visits, supervised visitations, and monthly meetings with families.
- Learned the basics of case work and working with children in many different capacities.
Tech Coach-Chat
Asurion-Work from home
Nashville
01.2020 - 10.2021
- Help customers with technical and security issues with their mobile devices.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Customer Service Representative
Asurion-Work from home
Nashville
07.2015 - 08.2017
- Help customers file mobile insurance claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
Certified Training Officer/Communications Officer
Tennessee Highway Patrol
Nashville
04.2008 - 04.2014
- Dispatch for 12 counties of State troopers.
- Maintain confidentiality.
- Trained new communications officers.
Education
Masters in Social Work - Certificate Addiction Studies
Arkansas State University
Jonesboro, AR10.2025
Bachelor of Arts - Criminology
Arkansas State University
Jonesboro, AR12.2022
Associates of Science - Paralegal Studies
Volunteer Community College
Gallatin, TN05.2015
Skills
- Psychosocial assessment
- Patient confidentiality
- Crisis handling
- Documentation
- Multi-tasking
- Risk assessment
Timeline
PRN- Crisis Counselor
Mental Health Cooperative
10.2025 - Current
Crisis Counselor Clinical Intern
Mental Health Cooperative-Mobile Crisis
05.2025 - 10.2025
Volunteer
Tennessee Department of Childrens Services
10.2024 - Current
MSW-Intern
Tennessee Department of Childrens Services
05.2024 - 10.2024
Tech Coach-Chat
Asurion-Work from home
01.2020 - 10.2021
Customer Service Representative
Asurion-Work from home
07.2015 - 08.2017
Certified Training Officer/Communications Officer
Tennessee Highway Patrol
04.2008 - 04.2014
Masters in Social Work - Certificate Addiction Studies
Arkansas State University
Bachelor of Arts - Criminology
Arkansas State University
Associates of Science - Paralegal Studies
Volunteer Community College