Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirmela CU

Chennai

Summary

Skilled Senior Associate offering 3 years of experience - handling orders, processing payments and solving customer problems in a professional manner. Proficient in training and leading employees, assisting in outside departments and constructing product displays. Excellent organizational, critical thinking and multitasking skills.

Looking to bring a successful background in meeting tight deadlines and positive customer rapport to a new company.

Overview

12
12
years of professional experience

Work History

Senior Key Account Manager

Flintobox
Chennai
11.2016 - Current
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Delivered training at customer locations to instruct on proper product usage.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Supported the management in operational improvements and resolution of stock, process and operational problems to deliver top-notch customer service.
  • Checked inventory for required supplies, including warehouse and finance and made lists for reports & documenting.

Process Associate

KGiSL
Coimbatore
09.2013 - 11.2014
  • Involved in Sales and Support.
  • Involved in User Support by answering their Queries.
  • Involved in training new recruits for the process.
  • Training them in tools and applications involved in the process.

Education

B.E - Computer Engineering

Sri Ramakrishna Institute of Technology
Coimbatore, TN
06.2013

Higher Secondary School - Computer And Information Sciences

SRV Girls Higher Secondary School
Rasipuram, TN
03.2008

Secondary Education -

Kongu Vellalar Matriculation Higher Secondary School
Chennimalai, TN
03.2006

Skills

  • Process development and implementation
  • Business growth and retention
  • Client presentations
  • Conflict resolution
  • Quality standards adherence
  • Capital improvement planning
  • Multidisciplinary team collaboration
  • Invoicing and billing
  • Relationship management-Customer assistance
  • CRM tools proficiency
  • Attention to detail
  • Staff leadership and direction,Interviewing
  • Mentoring and coaching
  • Budget coordination
  • Reporting, Order processing

Timeline

Senior Key Account Manager

Flintobox
11.2016 - Current

Process Associate

KGiSL
09.2013 - 11.2014

B.E - Computer Engineering

Sri Ramakrishna Institute of Technology

Higher Secondary School - Computer And Information Sciences

SRV Girls Higher Secondary School

Secondary Education -

Kongu Vellalar Matriculation Higher Secondary School

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