Shirnell Petty
Memphis,TN
Summary
Results-driven management professional with extensive background in banking and expertise in financial operations. Proven ability to boost team productivity and ensure high standards of performance. Known for strong focus on collaboration and adaptability, consistently meeting and exceeding organizational goals. Excellent communication skills and rapport building with team.
Overview
11
11
years of professional experience
Work History
Branch Operations Coordinator
First Horizon Bank
08.2024 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
Floating Universal Banker
Orion Federal Credit Union
06.2023 - 08.2024
- Assisted clients with opening and closing accounts, loan applications, mortgage referrals, etc
- Provided financial advice to clients, improving their financial health.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Delivered exceptional customer service by assisting clients with banking inquiries and transactions.
- Implemented security measures for safeguarding client information.
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
07.2021 - 03.2023
- Spearheaded initiatives to enhance operational agility and responsiveness.
- Fostered a culture of continuous improvement within the operations team through regular training sessions and workshops on best practices.
- Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
- Established performance metrics for the operations team, regularly monitoring progress to ensure alignment with established goals.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
Personal Banker
Wells Fargo Bank, N.A.
08.2016 - 07.2021
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
Teller
Wells Fargo Bank, N.A.
08.2014 - 08.2016
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Education
Business Administration And Management
Strayer University
Memphis, TN05-2026
Skills
- Business Leadership
- Policy Reinforcement
- Recruiting and hiring
- Training and coaching
- Staff development
- Action plans
- Leadership development
Timeline
Branch Operations Coordinator
First Horizon Bank
08.2024 - Current
Floating Universal Banker
Orion Federal Credit Union
06.2023 - 08.2024
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
07.2021 - 03.2023
Personal Banker
Wells Fargo Bank, N.A.
08.2016 - 07.2021
Teller
Wells Fargo Bank, N.A.
08.2014 - 08.2016
Business Administration And Management
Strayer University
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