Summary
Overview
Work History
Education
Skills
Timeline

Shirra Howard

Memphis

Summary

Dynamic customer service professional with a proven track record at TJ Max, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through empathetic communication. Proficient in data entry and committed to maintaining high standards of organization and efficiency in fast-paced environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TJ Max
03.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

McDonald's Restaurant
09.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Operated cash register to record transactions accurately and efficiently.

Cook

Memphis Zoo
08.2020 - 12.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Inventory Associate

WIS International Inventory Service
02.2020 - 08.2020
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Completed physical inventory counts each month.
  • Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
  • Maintained inventory count, tracked usage, and documented variances.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.

Cashier

Zaxbys
12.2018 - 07.2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.

Data Entry Clerk

LaQunita Inn
07.2017 - 10.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Warehouse Worker

Nike Warehouse
06.2016 - 02.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Education

High School Diploma -

Mitchell High School, Memphis, TN
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Prioritization
  • Cooking
  • Cleaning and organization
  • Food handling
  • Packaging and labeling

Timeline

Customer Service Representative - TJ Max
03.2024 - 06.2025
Cashier - McDonald's Restaurant
09.2023 - 01.2024
Cook - Memphis Zoo
08.2020 - 12.2020
Inventory Associate - WIS International Inventory Service
02.2020 - 08.2020
Cashier - Zaxbys
12.2018 - 07.2019
Data Entry Clerk - LaQunita Inn
07.2017 - 10.2018
Warehouse Worker - Nike Warehouse
06.2016 - 02.2017
Mitchell High School - High School Diploma,

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Shirra Howard