Shital Pradhan
Customer Support Executive
Chennai
Summary
Customer Support Executive with experience in high-volume chat support, and resolving complaints daily in the electronics industry. Strong communicator with proven ability to multitask, solve customer concerns efficiently, and maintain professionalism in a fast-paced environment. Seeking a growth-oriented role where I can leverage my experience while continuously learning and developing new skills.
Overview
2
2
years of professional experience
Work History
Customer Support Coordinator
Zebronics HEAD OFFICE
04.2026 - Current
- Handle 300+ customer chats daily by responding to customer queries and complaints in a professional and timely manner.
- Register and log 100+ customer complaints daily in the ERP portal, ensuring accurate and complete complaint information.
- Use basic Microsoft Excel for maintaining, organizing, and updating customer/service-related data and records.
- Work collaboratively with internal teams to ensure smooth communication and proper follow-up on unresolved complaints.
- Demonstrate strong communication, problem-solving, multitasking, coordination, and customer-handling skills in a fast-paced professional environment.
Sales Associate
ZARA (Inditex Group)
12.2024 - 11.2025
- Assisted daily, walked in customers with product selection, fitting-room support, and checkout processing.
- Maintain store cleanliness and merchandise presentation, organized sales floor setup.
- Replenish merchandise, monitor stock levels, and keep displays ready for seasonal promotions and daily customer traffic.
- Collaborate with team members to support sales goals, resolve customer issues, and maintain smooth daily service.
Education
Bachelor of Arts - English Literature
Ethiraj College for Women
Chennai06-2022
Skills
Customer Service and Chat Support
Problem Solving
Data Entry
Service Operations
Coordination
Customer Engagement and Retail Sales
KPI Management
Inventory replenishment
Store opening and closing
Store Visual Standards and Floor Standards
Timeline
Customer Support Coordinator
Zebronics HEAD OFFICE
04.2026 - Current
Sales Associate
ZARA (Inditex Group)
12.2024 - 11.2025
Bachelor of Arts - English Literature
Ethiraj College for Women