Shiv Patel
Cookeville
Summary
Accomplished Managing Partner with a proven track record at Shiv Krupa Partnership, enhancing revenue growth through strategic planning and effective marketing. Demonstrates exceptional leadership qualities and hospitality service expertise, significantly improving client satisfaction and fostering professional development. Skilled in budgeting and problem-solving, achieving operational excellence without compromising service quality.
Overview
2025
2025
years of professional experience
Work History
Assistant General Manager
Eastwood Inn
01.2006 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Managing Partner
Shiv Krupa Partnership
10.2019 - Current
- Established and implemented business procedures and process improvements.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
Office Intern
Image Hotel Management
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
- Maintained client confidentiality while handling sensitive information professionally and securely.
Front Desk Manager
Comfort Inn & Suites
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Agent
Comfort Suites
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Office Worker
Tennessee Technological University
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
Education
Supply Chain Management - Business Administration And Management
University of Tennessee
Knoxville, TN05.2017
Skills
- Problem-solving
- Leadership qualities
- Hospitality management
- Strategic planning
- Budgeting and finance
- Marketing
- Revenue management
- Administrative skills
Timeline
Managing Partner
Shiv Krupa Partnership
10.2019 - Current
Assistant General Manager
Eastwood Inn
01.2006 - Current
Office Intern
Image Hotel Management
Front Desk Manager
Comfort Inn & Suites
Front Desk Agent
Comfort Suites
Office Worker
Tennessee Technological University
Supply Chain Management - Business Administration And Management
University of Tennessee
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