SHONDA AMONS
Goodlettsville,TN
Summary
Accomplished Team Lead with 5+ years of experience, seeking a challenging opportunity to leverage expertise in streamlining processes, driving efficiency, and fostering high-performing teams. Proven track record of exceeding targets, implementing impactful solutions, and mentoring team members to achieve career goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
CLEAResult
07.2019 - Current
- Managed inventory for 12 utility companies, ensuring adherence to SLAs and deliverables through proactive monitoring and coaching, leading to increased efficiency and improved client satisfaction.
- Maintained program accuracy by reviewing and running reports, identifying and rectifying discrepancies, contributing to a consistent track record of high-quality work.
- Developed and maintained clear and concise work instructions, ensuring consistent program execution and reducing errors.
- Led a team of 15+ processors, providing coaching, conducting training sessions, and facilitating weekly meetings, fostering a collaborative and high-performing team environment.
- Collaborated effectively with leadership, providing regular updates on inventory, workload, training needs, and recruiting efforts, ensuring smooth operations and strategic decision-making.
- Captured and analyzed key metrics to ensure accurate client billing and compliance with industry regulations, demonstrating a commitment to financial responsibility and ethical practices.
Physical Therapy - Office Coordinator
Momentum Medical + Wellness
02.2014 - 01.2015
- Managed patient scheduling and registration, ensuring timely appointments and accurate patient information.
- Provided exceptional customer service, addressing patient inquiries, concerns, and appointment needs efficiently and professionally.
- Processed insurance claims and verified patient benefits, ensuring accurate billing and timely reimbursements.
- Maintained detailed patient records, filing charts and ensuring compliance with HIPAA regulations.
- Assisted therapists with administrative tasks, preparing treatment plans, scheduling appointments, and managing medical supplies.
- Contributed to a positive and organized office environment, coordinating logistics, maintaining equipment, and performing other administrative duties.
- Communicated effectively with patients, therapists, and other healthcare professionals to facilitate smooth operations.
Activity Coordinator
The Hearth Of Hendersonville
03.2012 - 07.2014
- Developed and implemented engaging activities catering to diverse needs and abilities within lockdown restrictions.
- Fostered positive relationships with residents, staff, and families, ensuring emotional support and connection.
- Monitored resident participation and well-being during activities, adapting as needed.
- Collaborated with healthcare professionals to understand resident needs and align activities with care plans.
- Communicated effectively with families regarding resident engagement and well-being within lockdown protocols.
- Filled in for the Physical Therapy Aid Director when necessary, assisting with essential tasks.
- Maintained a safe and organized activity space, adhering to infection control protocols.
Education
National Certified Medical Assistant -
KAPLAN CAREER INSTITUTE
Nashville, TN05.2011
GED -
Hendersonville High School
Hendersonville, TN01.2005
Skills
- Problem-Solving
- Production Monitoring
- Work Planning and Prioritization
- Performance monitoring
- Leading Team Meetings
- Teamwork and Collaboration
- Coaching
- Attention to Detail
- Data Entry
- Salesforce Proficiency
- Catalyst Proficiency
- DSMT Proficiency
Certification
BPI Certified - 2022
Timeline
Team Lead
CLEAResult
07.2019 - Current
Physical Therapy - Office Coordinator
Momentum Medical + Wellness
02.2014 - 01.2015
Activity Coordinator
The Hearth Of Hendersonville
03.2012 - 07.2014
National Certified Medical Assistant -
KAPLAN CAREER INSTITUTE
GED -
Hendersonville High School
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