Shunisha Richards
Memphis
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
National Cities
10.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
Restaurant Team Member
Outback Steakhouse
08.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Assistant Manager
Dollar Tree Stores
10.2021 - 05.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Hamilton High School
Memphis, TN05.2015
Skills
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
- Employee Scheduling
- Staff Management
- Business Development
- Sales Growth
- Financial Management
- Staff Training and Development
- Employee engagement
- Recruitment and hiring
Certification
- CM - Certified Manager Certification
- Certified- Food Safety
Timeline
Restaurant Team Member
Outback Steakhouse
08.2023 - 12.2023
Assistant Manager
National Cities
10.2021 - Current
Assistant Manager
Dollar Tree Stores
10.2021 - 05.2022
High School Diploma -
Hamilton High School
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