SHUNMUGA SUNDAR M
Chennai
Summary
Accomplished Branch Manager with a proven track record at City Union Bank, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in Branch Operations Management and excelling in customer service, significantly improved service quality. Expert in Microsoft Office and TCS BANCS, adept at fostering customer relationships and driving team development
Overview
10
10
years of professional experience
3
3
Languages
Work History
Branch Manager
City Union Bank
04.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
Deputy Manager
City Union Bank
03.2020 - 03.2022
- Branch operation
- Pre Sanction ( Credit Appraisal — Analysis of Financial Statements like sales trend in the past years & Projections Ratio analysis, Credit Rating analysis)
- Post Sanction — Documentation , Post sanction Follow up
- Responsibility of having Good Rapport with customer , Interpersonal relationship , Providing Proper response to all account related Queries.
Assistant Manager
City Union Bank
11.2016 - 03.2020
- Incharge for branch operations - Cash receipts, cash payments, cash management, cash reconciliation of ATM
Clerk
City Union Bank
06.2014 - 11.2016
- Branch Day to day Operations voucher,Cash,Any counter any transcation
Education
MBA - FINANCE AND MARKETING
Thiagarajar School of Management
Madurai, India04.2014
B.E - ECE
Bhajarang Engineering College
Chennai, TN05.2012
12TH - SCIENCE GROUP
Army Public School
New Delhi, India03.2008
Skills
- Branch Operations Management
- Credit Appraisal and Documentation
- Insurance Cross Selling
- Customer Service
- Customer Relationships
- Excellent time management skills
- NPA Management
- Microsoft Office (Excel, Word, Power point),Experience in TCS BANCS
- IRDA Specified Person
Accomplishments
- FY 2022-2023 Achieved Total Deposit Target Of My Total Deposit Target Of My Branch And Fee Income Target Got Award From Our MD
- FY 2023-2024 Achieved Fee Income Target Of 26 Lacs Total Premium Of 76 Lacs Top In My Chennai Region Of My Branch Got Award From Our MD
- FY 2023-2024 Qualified In DPL Campaign As No 1 In Metro Region Pan India
- FY 2023-2024 Qualified In Insurance Campaign For Target Achievement
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
IRDA CERTIFICATION
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsInterests
TRAVELING
Timeline
Branch Manager
City Union Bank
04.2022 - Current
Deputy Manager
City Union Bank
03.2020 - 03.2022
Assistant Manager
City Union Bank
11.2016 - 03.2020
Clerk
City Union Bank
06.2014 - 11.2016
MBA - FINANCE AND MARKETING
Thiagarajar School of Management
B.E - ECE
Bhajarang Engineering College
12TH - SCIENCE GROUP
Army Public School
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