Microsoft office
Shyam Kumar
Human Resources Manager
Chennai
Summary
Professional with track record in service management, skilled in optimizing operational processes and enhancing customer satisfaction. Proven ability to lead teams effectively, adapt to dynamic environments, and drive impactful results. Strong focus on collaboration and problem-solving with expertise in service delivery, team leadership, and strategic planning. Dependable, flexible, and dedicated to achieving high standards.
Overview
15
15
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
HR Account Manager
Charles Motors
Tuticorin
04.2023 - Current
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Conducted thorough job analyses to create accurate job descriptions and salary structures.
- Mentored junior HR team members in areas such as recruitment, benefits administration, payroll processing.
- Spearheaded the development of performance management strategies for improved productivity.
Dealership Controller
Charles Motors Kovilpatti
Kovilpatti
09.2017 - 04.2023
- Facilitated open lines of communication between employees and management, ensuring prompt resolution of issues that may arise.
- Strengthened dealer relationships by providing prompt and efficient support for inquiries and concerns.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Parts Manager
Charles Motors Kovilpatti
Kovilpatti
09.2017 - 04.2023
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
Service Manager
Charles Motors Kovilpatti
Kovilpatti
08.2018 - 03.2019
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Restaurant Owner
Merit College Of Education
Ambasamudram
06.2012 - 07.2016
- Implemented effective inventory management systems to minimize waste and control food costs.
- Assisted in menu development for optimal guest experience and increased sales.
- Experience with mentoring, cash handling, scheduling, and cashier
- Knowledge of food and beverage trends
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to Students.
- Optimized menu offerings based on Student feedback, leading to better sales performance and high levels of repeat business.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Increased Student satisfaction by implementing high-quality service standards and staff training programs.
Data Entry Intern
Infoplus Technologies
Chennai
04.2010 - 05.2011
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Completed data entry tasks with accuracy and efficiency.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Developed and implemented data entry operations.
Education
Bachelor of Information Technology - Information Technology
S.Veerasamy Chettiar College of Engineering
Puliyangudi 06.2005 - 06.2009
Skills
Workforce planning
Additional Information
Beyond my qualifications, I am deeply passionate about motorcycles, particularly Royal Enfield's legacy and commitment to classic design with a modern twist. I believe my enthusiasm for the brand, combined with my After Sales Service Skills, would allow me to contribute meaningfully to the Royal Enfield team and further elevate the rider experience.
Regards
Shyam Kumar
Software
Power BI
Interests
Filling gaps in work experience
Farming My Own Field
Professional Gamer
Planning parties
Community gardening
Volunteer neighborhood cleanup projects
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
HR Account Manager
Charles Motors
04.2023 - Current
Service Manager
Charles Motors Kovilpatti
08.2018 - 03.2019
Dealership Controller
Charles Motors Kovilpatti
09.2017 - 04.2023
Parts Manager
Charles Motors Kovilpatti
09.2017 - 04.2023
Restaurant Owner
Merit College Of Education
06.2012 - 07.2016
Data Entry Intern
Infoplus Technologies
04.2010 - 05.2011
Bachelor of Information Technology - Information Technology
S.Veerasamy Chettiar College of Engineering
06.2005 - 06.2009
Languages
English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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