Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyanne Donathan

Smyrna

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Waste Management Company
Remote
01.2025 - Current
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Processed service requests using company-specific software to ensure timely responses and service delivery.
  • Collaborated with team members to improve workflows and enhance customer satisfaction ratings.

Licensed insurance representative

USAA
Remote
09.2023 - 01.2025
  • Provided exceptional customer service by responding promptly to all inbound calls regarding personal line polices.
  • Managed and utilized time effectively to ensure satisfaction of production standards and metric goals.

Customer service agent / call center

GE Appliances
06.2021 - 09.2023
  • Provided direct support to company appliance owners with a strong focus on sales and service.
  • Provided product information, Registration support, as well as service, parts and delivery inquiries.

Customer Service Representative Manager

Xtend Health Care
Remote
10.2020 - 06.2021
  • Managed high volume customer inquiries, provided empathetic support and resolved complex issues efficiently.
  • Improved customer Satisfaction ratings through active listening.
  • Meticulously documented customer interactions, ensuring accurate information for follow – ups.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma -

Smyrna High school
Smyrna, TN
05.2020

Skills

  • Customer Service
  • Problem Solving
  • Retention Strategies
  • Sales techniques
  • Time management
  • Team Leadership
  • Conflict Resolution
  • Data Analysis
  • Claims Experience
  • Policy Development
  • Computer skills

Certification

Insurance Producer License – Personal lines Oct 2023

Timeline

Customer Service Representative

Waste Management Company
01.2025 - Current

Licensed insurance representative

USAA
09.2023 - 01.2025

Customer service agent / call center

GE Appliances
06.2021 - 09.2023

Customer Service Representative Manager

Xtend Health Care
10.2020 - 06.2021

Diploma -

Smyrna High school
Shyanne Donathan