Sierra Dickey
Talbott
Summary
Dynamic Lead Certified Pharmacy Technician with CVS Pharmacy, skilled in operations management and customer service. Proven track record in optimizing workflows and ensuring HIPAA compliance, while effectively mentoring staff. Adept at insurance billing and problem-solving, enhancing departmental efficiency and fostering strong relationships with healthcare professionals and patients.
Overview
11
11
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
08.2021 - Current
- Supervise pharmacy technicians and coordinate day-to-day operations.
- Help maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promote teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintain and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Perform various pharmacy operational activities alongside pharmacy manager with strong commitment to accuracy, efficiency, and service quality.
- Resolve third-party billing, computer system and customer service issues.
- Evaluate employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
Specialty Certified Pharmacy Technician
Fountain RX Specialty Pharmacy
08.2018 - 08.2021
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Expedited prescription process by accurately processing prior authorization requests and collaborating with healthcare providers for approval and appeals when needed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted physicians and patients with financial assistance paperwork when applicable.
Lead Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2018
Pharmacy Technician
CVS Pharmacy
08.2014 - 08.2016
Education
Bachelor of Arts - Biology
Carson Newman University
Jefferson City, TN05-2014
Skills
- Workflow Optimization
- Self Motivated
- Customer Service
- Problem-Solving Skills
- HIPAA Compliance
- Team Collaboration
- Staff Development
- Administrative Skills
- Regulatory Compliance
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
08.2021 - Current
Specialty Certified Pharmacy Technician
Fountain RX Specialty Pharmacy
08.2018 - 08.2021
Lead Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2018
Pharmacy Technician
CVS Pharmacy
08.2014 - 08.2016
Bachelor of Arts - Biology
Carson Newman University
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