Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Mason

Rocky Top,TN

Summary

Dynamic Property Manager with a proven track record at TRU Property Management, excelling in tenant relations and property inspections. Skilled in financial budgeting and adept at enhancing tenant satisfaction through clear communication and effective problem-solving. Successfully increased occupancy rates by implementing strategic marketing initiatives, showcasing strong customer service and relationship-building abilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Property Manager

TRU Property Managment
Knoxville, TN
02.2025 - Current
  • Managed tenant communications, addressing inquiries and resolving issues promptly.
  • Conducted property inspections to ensure compliance with regulations and maintenance standards.
  • Coordinated maintenance requests, ensuring timely repairs and service delivery.
  • Assisted in lease administration, including renewals and tenant documentation management.
  • Maintained accurate records of property operations and tenant interactions using management software.
  • Supported budgeting processes by tracking expenditures and identifying cost-saving opportunities.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Stocker

Ross Dress for Less
10.2023 - 01.2025
  • Organized and stocked merchandise on shelves to ensure optimal product visibility.
  • Assisted in inventory management by restocking items based on sales trends.
  • Maintained cleanliness and organization of storage areas for efficient operations.
  • Collaborated with team members to streamline stocking processes and reduce downtime.
  • Utilized scanning tools to track stock levels and manage replenishment schedules.
  • Responded promptly to customer inquiries regarding product availability and location.
  • Executed safety protocols during stocking procedures to uphold workplace standards.
  • Adapted quickly to changes in product layout and seasonal displays as needed.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Key Holder Supervisor

Dollar General
03.2021 - 01.2023
  • Supervised cash handling procedures, ensuring accuracy and compliance with financial policies.
  • Trained new staff on operational protocols and customer service standards to enhance team performance.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
  • Coordinated daily opening and closing procedures to optimize store operations and security measures.
  • Implemented visual merchandising strategies, improving product presentation and driving customer engagement.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates within the store environment.
  • Analyzed sales trends to assist in inventory planning and promotional strategies for increased revenue.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Processed cash, credit, debit, and check payments.

Crew Member

Dairy Queen Grill & Chill
11.2019 - 03.2021
  • Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
  • Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
  • Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
  • Trained new crew members on operational procedures and customer interaction techniques.
  • Assisted in inventory management by tracking stock levels and restocking supplies as needed.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Participated in regular team meetings to discuss performance goals and operational challenges.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Crew Member

Burger King
08.2018 - 09.2019
  • Implemented process improvements that reduced wait times for customers during busy shifts.
  • Monitored quality control of food products, ensuring adherence to company standards consistently.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Campbell County High School
Lafollette, TN
06.2020

Skills

  • Property management
  • Payment collection
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Skilled multi-tasker
  • Eviction notices
  • Landscaping and grounds maintenance
  • Customer relations
  • Clear communication
  • Decision-making
  • Relationship building

Timeline

Property Manager

TRU Property Managment
02.2025 - Current

Stocker

Ross Dress for Less
10.2023 - 01.2025

Key Holder Supervisor

Dollar General
03.2021 - 01.2023

Crew Member

Dairy Queen Grill & Chill
11.2019 - 03.2021

Crew Member

Burger King
08.2018 - 09.2019

High School Diploma -

Campbell County High School

Similar Profiles

CREATE PROFILE
Sierra Mason