Sierra Mills
Hermitage
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dedicated business professional with a history of consistently and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CST Escalations
AmWINS
07.2023 - Current
- Cultivated strong relationships with internal and external partners, facilitating effective collaboration in resolving escalated cases.
- Demonstrated a consistent track record of success in managing challenging customer situations, resulting in increased trust and loyalty from both customers and colleagues.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Detail-oriented individual that handles a variety of tasks for brokers to process applications.
- Comprehensive organizational skills with confidential data entry.
- Clear, professional oral and written communication with brokers and carriers.
- Strong problem-solving skills and solutions-oriented mind-set for this position.
Eligibility Specialist
AmWINS Group, Inc
04.2022 - 07.2023
- Manage competing priorities, and negotiate mutually successful outcomes with brokers and carriers.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Detail-oriented individual that handles a variety of tasks for brokers to process applications.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Collaborates and Partners effectively with internal and external teams.
- Comprehensive organizational skills with confidential data entry.
- Clear, professional oral and written communication with brokers and carriers.
- Strong problem-solving skills and solutions-oriented mind-set for this position.
Licensed Insurance Sales Agent
TZ Insurance
07.2021 - 04.2022
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Implemented new sales strategies for expanding the customer base and maximizing revenue.
- Stayed up-to-date on industry trends, ensuring accurate information was provided to clients at all times.
- Educated clients on insurance policies and procedures.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Owner/Manager
Merle Norman Studio
11.2017 - 04.2021
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Showroom Customer Coordinator
Ferguson Enterprises
01.2015 - 11.2017
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored front areas so that questions could be promptly addressed.
- Streamlined communication between departments for improved customer experience.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
Receptionist/Administrative Assistant
MB Contractors
01.2014 - 01.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Office Administrative Assistant
Wyatt A. Mills, Inc
01.2010 - 01.2014
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Created and updated records and files to maintain document compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Responded to inquiries from callers seeking information.
Education
Certification - Master of Makeup Artistry
Chic Studios
Los Angeles, CA10.2018
Diploma -
Eastern View High School
Culpeper, VA06.2013
Skills
- Critical Thinking
- Research
- Dependable and Responsible
- Relationship Building
- Data Management
- Problem Resolution
- Attention to Detail
- Customer Service
- Computer Skills
- Negotiation and Conflict Resolution
- Critical Thinking
Certification
Licensed Insurance Agent, 07/01/21, Present, I am A licensed insurance agent from the state of NC. I have my certifications in multiple companies: Aetna, Humana, WellCare, united health care and Mutual of Omaha.
Locations
Chic Studios, Los Angeles, California, 90015
Timeline
CST Escalations
AmWINS
07.2023 - Current
Eligibility Specialist
AmWINS Group, Inc
04.2022 - 07.2023
Licensed Insurance Sales Agent
TZ Insurance
07.2021 - 04.2022
Owner/Manager
Merle Norman Studio
11.2017 - 04.2021
Showroom Customer Coordinator
Ferguson Enterprises
01.2015 - 11.2017
Receptionist/Administrative Assistant
MB Contractors
01.2014 - 01.2015
Office Administrative Assistant
Wyatt A. Mills, Inc
01.2010 - 01.2014
Certification - Master of Makeup Artistry
Chic Studios
Diploma -
Eastern View High School
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