Sierra Sartin
Cordova
Summary
Seasoned healthcare professional with a demonstrated record in collaborating with healthcare teams and implementing operational improvements. Strong skills in leadership, conflict resolution, and workflow management. Proven ability to enhance patient care through effective communication and adherence to healthcare regulations. Impactful contributions encompass development of streamlined procedures that enhance team performance and elevate patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Alliance Healthcare Services
09.2024 - Current
- Facilitate collaboration with Managed Care Organizations to adhere to regulations set forth by the MCO and TN Care.
- Assist in problem-solving any client barriers to medical and physical health needs related to medication adherence, attending appointments, indicated treatments, providing resources for social issues, and other identified client needs.
- Coordinate with primary care providers in the community in order to bridge the gap for physical and mental health needs for our individuals in common.
- Build relationships with outside entities, such as MCOs, primary care providers, hospitals, Case Managers to facilitate the client-centered needs.
- Provide collaboration with mental health provider, pharmacist, PCP and other outside entities as identified to evaluate medication adherence, polypharmacy and client's response to medications.
- To complete documentation within the require timeframe set forth by AHS and accurately reflect the client and the care plan following the six areas for THL.
- Managed scheduling for appointments and follow-up visits for patients.
- Collaborated with providers to ensure timely access to services and resources.
- Maintained accurate patient records using electronic health record systems.
- Facilitated referrals to specialists based on patient requirements.
- Monitored patient progress and adjusted care plans as needed.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Intern
Student Careers and Counseling Services
Memphis
01.2024 - 05.2024
- Counseling students with mental health related issues by providing useful tools, and resources to help cope, or resolve their problems.
- Provided outreach seminars to students about stress management and additionally how to create less stress upon themselves when tackling their everyday lives.
- Worked and maintained the relaxation zone located on campus that is a space for students to come and relax after a long day of attending classes.
- Facilitated group discussions on career planning and exploration topics.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
Process Guide
Amazon Warehouse
Memphis
01.2022 - 01.2024
- Collaborated extensively with cross-functional teams to implement process improvements, enhancing operational efficiency.
- Served as an expert, addressing team inquiries and facilitating understanding of processes and protocols.
- Troubleshooting process issues and minimizing risks, ensuring workflow and customer satisfaction were uninterrupted.
- Demonstrated strong leadership and proactive problem-solving skills in a dynamic, fast-paced setting while assisting over 30 amazonians.
- Offered comprehensive assistance, and collaborated with my team to sustain peak productivity and achieve performance goals.
- Maintained adherence to Amazon's standards for safety, precision, and excellence in all tasks.
- Trained new staff on safety protocols and operational procedures effectively.
- Monitored inventory levels and organized stock for easy access and retrieval.
- Implemented process improvements to enhance team productivity and performance standards.
- Communicated with team members to ensure alignment on daily tasks and responsibilities.
- Conducted process reviews and audits to ensure compliance with standards.
- Monitored progress of workflows against established timelines and deadlines.
- Ensured that all documents related to process activities were up-to-date.
- Performed root cause analysis on production issues and identified corrective actions.
- Monitored employee productivity to provide constructive feedback and coaching.
General Merchandise/Cashier/Customer Service
Target
Memphis
08.2021 - 02.2023
- Consistently engaging with guests, striving to understand their specific needs.
- Ensured that regular and promotional signings were accurately set in all GM, while maintaining a comprehensive knowledge of advertised products.
- Established processes, monitored my progress, and prioritized tasks efficiently and accurately.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Followed company safety regulations to maintain safe work environment.
- Answered phone calls from customers inquiring about product availability or pricing information.
Coach
West High School
Bakersfield
04.2020 - 05.2021
- Mentored student-athletes on sportsmanship and personal growth principles.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Analyzed game footage to improve strategies and player performance.
- Collaborated with parents to support student-athlete academic success.
- Developed training programs to enhance athlete skills and teamwork.
- Organized practice schedules to maximize player development and engagement.
- Coordinated with school administration for event logistics and facility use.
Education
Masters of Science - Clinical Mental Health & School Counseling
Colorado Christian University
Lakewood, CO05.2026
Bachelor of Science - Sociology & Health Care in Society
University Of Memphis
Memphis, TN05.2024
Associate of Arts - Social and Behavioral Sciences
Sierra College
Rocklin, CA12.2020
Skills
- Fast-paced environment adaptability
- Organizational skills
- Time management
- Appointment scheduling
- Calendar management
- Client counseling
- Team collaboration
- Event planning
- Problem resolution
- Data management
- Policy adherence
- Community outreach
- Conflict resolution
- Crisis intervention
- Cultural sensitivity
- Scheduling
- Discharge planning
- Treatment Planning
- Client relationship management
- HIPAA compliance
- Empathy and compassion
- Verbal and written communication
- Documentation
- Patient education
- Healthcare operations
- Database coordination
- Workflow management
Certification
- CPR Certified
- Collaborative Institutional Training Initiative (CITI), 01/22/24, Export Controls, Conflicts of Interest, Health information Privacy and Security (HIPS), Social and Behavior Research
Awards
- MVP
- 2016
- 2017
- 2018
- Team captain 2016 - 2018
- Historian, My Sister's Keeper, Documenting activities and events to preserve the organization's legacy.
- Highest Sales Record, Amazon, Demonstrating exceptional sales skills and customer service.
- Dean's List
- 2019
- 2023
- 2024
- Best Employee, Recognized for being the best employee in helping customers efficiently.
References
References available upon request.
Timeline
Care Coordinator
Alliance Healthcare Services
09.2024 - Current
Intern
Student Careers and Counseling Services
01.2024 - 05.2024
Process Guide
Amazon Warehouse
01.2022 - 01.2024
General Merchandise/Cashier/Customer Service
Target
08.2021 - 02.2023
Coach
West High School
04.2020 - 05.2021
Masters of Science - Clinical Mental Health & School Counseling
Colorado Christian University
Bachelor of Science - Sociology & Health Care in Society
University Of Memphis
Associate of Arts - Social and Behavioral Sciences
Sierra College