SILAMBARASAN D

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Responsible for the sales performance of the general trade channel for the assigned territory within a Region. (Handling TATA Products like, TATA Sampan – Pulses. TATA Salt Varieties, Besan. In Trichy Urban – As Metro TSI).

Responsibilities:

To sustain and enhance targeted customer base and gross revenue in respective Zone by effective implementation of strategies that aim at improving rural penetration and growth.

· Increased base growth by driving UL plans And RAPU Penetration.

· To ensure proper distribution, have opened new (LAPU) outlets in Low revenue sites and succeeds the Territory revenue and Gross revenue.

· For expanding Distribution kpi’s have increased the number of rural Distributors – 5 appointed.

· By driving Dongle, handsets to cover Mobility outlets and get share to our product.

· Manage, train and develop Field Sales Executive.

· Maintaining effective Updated MIS.

· Target vs. achievement of gross add, Primary and the set sales KPI.

· By Driving Customer Market Share by driving prepaid activations to increase Share of Gross Adds through retailers.

· BTS wise gross achievement.

· By Driving Revenue Market Share by ensuring the recharge availability by increasing the retail width and also pushing all the products like, Voice, DATA Etc. ,

· Ensure secondary targets for the area & Drive stock level at retailer and distributor point.

By Strengthening Distribution by increasing the Recharge Selling Outlets, SIM Selling Outlets, Data Selling Outlets to the maximum possible extent in the assigned territory.

Handling 18 On-roll Employees to Handle Prepaid Distributors with a Team 0f 30 members to ensuring Prepaid Activation with 100% CEF compliance & Sustaining 86+% activation TAT. First Cal verification, Cost per Gross Activation, CEF Rejections control

• Ensuring 100% achievement of Postpaid (Voice/data), Prepaid, Handset, E-recharge, H-upgrade target towards the AOP.
• Ensuring and enhancing the Store profitability by generating leads thro’ walk-ins and outbound activities.
• Maintaining consistent bench mark in postpaid sales.
• Balancing the Stores sales & service to ensure the quality.
• Concentrating on store churn-out percentage by assure the quality of sales.
• Maintaining the consistence growth in BBC & Big TV recharge revenue that includes in store P&L.

· Handling the team coordination and focusing them for revenue creation.

• Ensuring 100% achievement of Postpaid, Prepaid target towards the AOP.
• Generating the reports as per the need by the Management on daily, weekly and monthly basis.
• Submitting the daily Walk-in Customer report, escalate the issues to concern department.
• Nine times got best performance appreciation mail from CSD Head.
• Activity Management – By increasing Walk-In’s – Value Added products & Service.
• Customer Service – Ensuring the Customer Satisfaction to the Superior Quality of Service.
• Report & Stock Inventory – Maintaining the Daily, Weekly & Monthly report on Functional, Operations & Administration.
• As been the 2nd line in-charge of the team.