SINETRA THURMAN
Cleveland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Solutran (Remote Work)
11.2023 - Current
- Provide assistance with card activation and insurance needs to customers
- Analyze customer information to identify and resolve issues, employing effective problem-solving strategies
- Prioritize customer satisfaction by preserving revenue streams and ensuring prompt and accurate assistance
- Engage with customers to gather data, understand their needs, and deliver effective solutions
- Handle inbound calls professionally, directing them to the appropriate departments and individuals.
Customer Service Representative
TV Herbal Company
05.2016 - Current
- Analyzed customer orders and information to identify and resolve issues, employing effective problem-solving strategies
- Prioritized customer satisfaction by preserving revenue streams and utilizing refunds judiciously, emphasizing clear communication and negotiation skills
- Solicited and acted on customer feedback to surpass one hundred percent customer satisfaction objectives
- Expedited order processing for efficient delivery
- Engaged with customers to gather data, better understand their needs, and deliver prompt solutions
- Directed calls to specific departments and individuals
- Addressed customer concerns regarding products and services to achieve resolution.
Home Care Provider
AMARA HOME CARE
05.2013 - 10.2016
- Scheduled and coordinated appointments for clients, providing personalized assistance
- Conducted comprehensive initial client assessments to initiate the care planning process
- Orchestrated domestic and international travel arrangements, including flights, transportation, and restaurant reservations.
In-Home Care Provider
Homestead Health Care
09.2013 - 02.2016
- Monitored and assisted residents through individual service plans, ensuring their well-being
- Managed appointments, meal planning, and household needs to enhance residents' quality of life
- Maintained a clean and organized living environment, emphasizing attention to detail.
Domestic Violence Advocate
Partnership for Families, Children, and Adults
07.2009 - 12.2014
- Assisted patients in receiving high-quality, appropriate care
- Led logistics for abuse and neglect cases from initiation to resolution
- Established effective communication channels with legal service providers and social services agencies.
Crisis Intervention Specialist
Partnership for Families, Children, and Adults
04.2009 - 11.2010
- Provided individualized counseling services to clients dealing with mental health and substance abuse issues
- Collaborated with clients to develop and implement effective crisis intervention strategies
- Demonstrated strong emotional awareness and empathy to support clients during challenging times.
Education
Bachelor of Science in Criminal Science/Criminal Psychology -
University of Phoenix
Chattanooga, TN09.2015
GED -
Chattanooga State Community College
Chattanooga, TN04.2008
Skills
- Customer service
- Leadership
- Organizational skills
- Microsoft Word proficient
- Live chat support
- Route Management
- Data Entry
- Billing Adjustments and Refunds
Timeline
Customer Service Representative
Solutran (Remote Work)
11.2023 - Current
Customer Service Representative
TV Herbal Company
05.2016 - Current
In-Home Care Provider
Homestead Health Care
09.2013 - 02.2016
Home Care Provider
AMARA HOME CARE
05.2013 - 10.2016
Domestic Violence Advocate
Partnership for Families, Children, and Adults
07.2009 - 12.2014
Crisis Intervention Specialist
Partnership for Families, Children, and Adults
04.2009 - 11.2010
Bachelor of Science in Criminal Science/Criminal Psychology -
University of Phoenix
GED -
Chattanooga State Community College
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