Singapandian U
Chennai
Summary
Adept Technical Support Engineer with a proven track record at Britannia Industries Ltd, excelling in technical troubleshooting and problem-solving. Spearheaded OS migration projects and significantly reduced downtime through preemptive issue identification. Skilled in hardware configuration and customer support, I enhance system functionality and user satisfaction, demonstrating a strong blend of technical acumen and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Britannia Industries Ltd (Fedilis Corporte Soln)
12.2022 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Resolved complex technical issues with effective troubleshooting, diagnosis, and repair of desktop systems.
- Providing User access for organization's Business portals.
- Providing support on User Accounts by the Active Directory.
- Managed software installations, updates, and patches to ensure optimal system functionality and security compliance.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Played a key role in successful OS migration projects, minimizing disruptions during transitions while maintaining user data integrity.
- Managed to migrate the New Laptop & Desktop in Short time to the Domain.
- Providing the Application Hardware Support in User Laptop and Desktops.
- Per
- Performed root cause analysis of reported issues to enact corrections.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Engineer
Bank of America (Fedilis Corporate Solutions)
10.2022 - 12.2022
- Assisted in the development of user-friendly technical documentation, simplifying troubleshooting processes for customers.
- Conducted thorough root cause analysis for recurring issues, leading to long-term solutions that minimized future occurrences.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Removing malware, ransomware, and other threats from laptops and desktop systems.
Desktop Support Engineer
Sysquali Infotech
09.2020 - 10.2022
- Providing Technical Support for User Laptop & Desktop on Production.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
B.E - Electronics Instrumentation Engineer
Jaya Engineering College
Chennai05.2018
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Hardware Configuration
- System Troubleshooting
- Customer Support
- Technical Documentation
- Software Installation
- Network Troubleshooting
- VPN Configuration
- Root Cause Analysis
Hobbies
Watching Movies
Playing Turf Cricket
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Technical Support Engineer
Britannia Industries Ltd (Fedilis Corporte Soln)
12.2022 - Current
Technical Support Engineer
Bank of America (Fedilis Corporate Solutions)
10.2022 - 12.2022
Desktop Support Engineer
Sysquali Infotech
09.2020 - 10.2022
B.E - Electronics Instrumentation Engineer
Jaya Engineering College
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