Sirine Aidi
Abu Dhabi
Summary
Professional Summary:
Customer-focused professional with a proven ability to build strong relationships and deliver exceptional service in demanding environments. Experience in exceeding customer expectations and driving sales, honed through roles in both cabin crew and business development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Specialist
International Vision Investment
07.2024 - 11.2024
- Identified opportunities to drive business growth, diversification and expansion.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Devised creative strategies for highlighting goods and promoting specific attributes which has lead to sales increase by 40%.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Delivering high-quality events, consistently exceeding client expectations.
- Prepared commercial venue ahead of large-scale events.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Negotiated contracts with client, vendors and subcontractors to gain mutually favourable pricing and timelines across project.
Cabin Crew Member
Etihad Airways
03.2022 - 06.2024
- Prepared and submitted flight reports regarding issues or concerns to management.
- Offered personalized assistance to pregnant, elderly and passengers with disabilities.
- Administered first aid on passengers experiencing medical emergencies.
- Demonstrated in-flight safety regulations presentation to passengers.
- Followed company regulations and rules to promote safe environment for guests and employees.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Administrator
Monoprix
01.2020 - 02.2022
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Drove company mission and values, representing organisation at meetings and industry events.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Education
High School Diploma - Mathematics
Ibn Rachik Secondary School
Kairouan, TunisiaAssociate's degree - Mathematics and Physics
Faculty Of Sciences
Sfax, TunisaSkills
- Ability to learn new tasks quickly and attention to details
- Deal with different kind of people
- Work both individually and as effective team member
- Flexibility to work in any conditions and work under pressure
- Interest in continuous improvement of my skills in any filed of work
- Dynamic self-motivated goal-oriented professional and excel in team collaboration
- Customer service experienced and communication skilled individual
- Efficient interpersonal skills
- Good time management
- Highly developed written communication skills
- Budget management
- Marketing and promotion
- Vendor coordination
Languages
Arabic
Native
English
Fluent
French
Fluent
Certification
First Aid Certification.
GCAA Cabin Crew Attestation.
Timeline
Business Development Specialist
International Vision Investment
07.2024 - 11.2024
Cabin Crew Member
Etihad Airways
03.2022 - 06.2024
Administrator
Monoprix
01.2020 - 02.2022
High School Diploma - Mathematics
Ibn Rachik Secondary School
Associate's degree - Mathematics and Physics
Faculty Of Sciences
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